Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments

My situation is that I purchased a cat carrier that evidently came directly from the manufacturer. The young lady taking my call on how to return it gave me incomplete information and it cost me $84.00 to return a $137 item.

I have been a customer of Baxter Boo since 2012 purchasing 173 items since then, mostly costumes for my three certified therapy cats with Tony La Russa's Animal Foundation. I could have gotten a label to return it to your warehouse but instead was given the only option of returning it to Fed EX and paid this incredible return fee.I asked for a refund on the cost and was told you don't return shipping costs. However, if it was your employee that gave me incomplete information I think the company has a responsibility to make an exception to your policy and refund my shipping costs. The only alternative was to keep an item I could not use.

So only the CEO evidently can make an exception to the policy so I would like to tell him the details in an email. I was offered and did accept a merchandise credit but not regret doing so. I have nothing more I want from Baxter Boo and I would like a refund since it was confirmed by Ms Bell that is was your error. I have all her email to share but I am sure she does all well.

My question to the CEO is "How do you want to be represented to your loyal long time customers like me?" I trust not like this? Please don't give this to Ms. Bell. I prefer not to deal with her anymore.

I can be reached at the phone number below is a phone conversation would be preferred. Thank you.

Monetary Loss: $84.

Preferred solution: Full refund.

Location: Pleasant Hill, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

Terms of Service
You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

BaxterBoo Reviews

  1. 0 reviews
  2. 0 reviews
  3. 0 reviews
  4. 0 reviews
  5. 2 reviews
BaxterBoo reviews