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Contact Bausch and Lomb Customer Service

How to Reach a Person at Bausch and Lomb

Verified Contact Information

Toll-Free Number:

  • 1-866-246-8245
    USA
Call customer service
Send Message

Customer Service:

  • 1-800-686-7720
    Canada English
  • 1-800-686-0002
    Canada French
  • 1-866-693-4880
    Coupons For Prescription Medication
  • 1-800-828-9030
    Online Ordering
  • 1-855-770-0424
    Patient Assistance
  • 1-800-387-3284
    Surgical Canada
  • 1-800-338-2020
    Surgical USA
  • 1-800-553-5340
    USA
  • 1-888-459-5000
    Vision Care/Pharmaceuticals - Canada

Headquarters:

  • +1 905 695 7700
    International

Investors/ Franchising:

  • 1-877-281-6642

Bausch and Lomb Emails:

Customer Service
Online Ordering, Surgical Canada, Surgical USA
Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries, Trademark Inquiries
Media
blcustomercare@bausch.com

Bausch and Lomb Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Bausch and Lomb Phone Number
1 (866) 246-8245
Most Popular Bausch and Lomb Email Address
blcustomercare@bausch.com
Issue Resolution Rate
Low (25% reported full resolution)
Bausch and Lomb Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
44% phone, 56% email
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Bausch and Lomb?

Most Popular Number:

(866) 246-8245
USA
Total calls: 15 Last call: Dec 5, 2025

Users can contact Bausch And Lomb customer service through various phone numbers at different locations to address multiple needs. Bausch And Lomb contact number to ask general inquiries in the USA is 1-866-246-8245. Canadian customers who prefer English-speaking representatives can call the Bausch And Lomb customer service telephone number 1-800-686-7720. Customers who need help with coupons for prescription medications can call Bausch And Lomb phone number 1-866-693-4880, and to access support from French-speaking representatives, call 1-800- 686-0002.
Moreover, patient assistance is dealt with Bausch And Lomb customer service number 1-855-770-0424. Surgical inquiries can be discussed in Canada and the USA at 1-800-387-3284 and 1-800-553-5340, respectively. Users with online order problems can contact us at 1-800-828-9030, and to discuss vision care and pharmaceutical matters in Canada, call 1-888-459-5000. To dial at their international headquarters, the associated phone number is +1-905-695-7700.

Bausch and Lomb's email addresses cater to subject-specific inquiries from its customers. For general queries and concerns, Bausch and Lomb customer service email is blcustomercare@bausch.com. To access online ordering support, send your emails to crcautomation@bausch.com. Similarly, surgical-related queries can be sent by providing detailed information at surgical.canada@bausch.com for Canada or blreturns@bausch.com for the USA.
Other Bausch And Lomb customer service email addresses include pharmcs@bauschhealth.com for pharmaceutical concerns and service.dispatch@bausch.com for dispatch-related issues. Likewise, inquiries related to the media should be sent to mediarelations@bausch.com. For relations matters, the email address is ir@bausch.com, and for privacy concerns, it is u.s.privacy@bauschhealth.com. For trademark queries, use trademarks@bausch.com.

The Bausch And Lomb headquarters are the central point for the company's operations and main function. 520 Applewood Crescent, Vaughan, Ontario L4K 4B4, Canada is the corporate address location. The officers also operate within the Bausch and Lomb business hours, which is from 9 AM to 5 PM between Monday and Friday. The company also has mailing addresses at the Patient Assistance Program at PO Box 991624, Louisville, KY 40269, United States. To visit the trademark department, head towards Trademark/Legal Department/Area 62, 1400 N. Goodman St., Rochester, NY 14609. Another key location for operations in the United States is 400 Somerset Corporate Blvd., Bridgewater, NJ 08807, United States.

Bausch and Lomb provides live chat support on its website. To do so, click on the chat icon located at the bottom right corner of the page. The Bausch and Lomb chatbot feature ensures automated responses and assists with common questions. Users are requested to use the live chat between 9:00 AM and 5:00 PM EST on weekdays for a hassle-free experience. Moreover, the website provides online resources for self-help, ensuring customers have quick assistance.

PissedConsumer Club

Contact Information

Bausch and Lomb Website:

Bausch and Lomb Help Center:

Corporate Office Address:

Bausch + Lomb Corporation
520 Applewood Crescent
Vaughan, Ontario L4K 4B4
Canada

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 5:00pm (EST)


Other Location:

400 Somerset Corporate Blvd.

Bridgewater, NJ 08807

United States


Mailing Addresses:

Patient Assistance Program

P.O. Box 991624

Louisville, KY 40269

United States


Trademark/Legal Department/Area 62

1400 N. Goodman St.

Rochester, NY 14609

More contact details

Summary of Bausch and Lomb Customer Service Calls

32 TOTAL
CALLS
03:24 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bausch and Lomb?

Payments and Charges Question:

  • “Rebate”
  • “Just bought tooth brush and it won't hold charge”
  • “Coupon”

Shipping and Delivery Question:

  • “Did not receive rebate card”
  • “Shipment”
  • “To delay a shipment of my eye vitamins”

Product/ Service Question:

  • “Product problems”
  • “Eye products”
  • “Defective product pills all fused together in 1 blob”

Request for Information Question:

  • “Question regarding recall”
  • “Question about a prescription drug: Ipratropium bromide.”
  • “How to contact by mail B&L UK (Kingston upon Thames), telephone doesn't answer. Trying to contact them as an x-employee of theirs to inquire about papers relative to my employment there”

Account Question:

  • “Reward”
  • “Account balance”

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “Renew prescription for Xiidra ... I was inrolled with Novartis till this November 30 2023”

Cards Question:

  • “Gift card balance”

Other Question:

  • “I have a bottle of eyedrop with no protection over the top lantanoprost 0.005”
  • “Am senior citizen on a fixed income and gotten a Rx for lotemax pint. And it cost 366.00. I cannot afford this but must have it . It is 1/8 3.5 grams.”
  • “Rifaximin”

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