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Contact Bathmate Customer Service

How to Reach a Person at Bathmate

Verified Contact Information

Toll-Free Number:

  • 1-888-408-3248
Call Now

Legal:

  • 1-844-900-0555
    Copyright Infringement Inquiries

Customer Service:

support@bathmatedirect.com
Send Message

Bathmate Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Bathmate Phone Number
1 (888) 408-3248
Average Calls duration
3 minutes
Most Popular Bathmate Email Address
support@bathmatedirect.com
Issue Resolution Rate
Low (25% reported full resolution)
Contact Method Distribution
90% phone, 10% email
Common Reasons for Contact
Return/ replace, product/ service, shipping and delivery
View full overview

How to Contact Bathmate?

The Bathmate customer service number ,1-888-408-3248, is published as a toll-free helpline to contact for general queries problems. Customers can use this number to need Bathmate's direct support with issues regarding shopping by sizes and series, accessories, VaxAid, and Xersizer. Those with problems regarding services, cancellations, activation, shipping, delivery, returns, and product registration can also use the Bathmate contact number to call or message the relevant department. The helpline, 1-844-900-0555, is active to contact the legal department for DMCA inquiries. For an efficient response, call Bathmate customer support between working hours.

Bathmate customer service handles all issues and inquiries via a single email address, support@bathmatedirect.com, between working hours. Since that is the only email address currently available, the response might be delayed due to technical issues and high request volume. That makes emailing less feasible than calling Bathmate support for urgent matters. Customers seeking to share critical or sensitive concerns must also not use email as a means to contact due to privacy reasons.

DX Products LLC is the company headquarters at 310 W Main Street #205, Round Rock, Texas 78664, United States. Clients seeking to discuss sensitive issues with Bathmate customer support in person can visit this address during working hours. After hearing them, the support team will resolve their problems while ensuring exceptional customer experience. You can also consult the company branch in the United Kingdom at Unit 1 Horbury Junction Industrial Estate, Caldervale Rd, Horbury WF4 5ER, by mail or in-person to seek better solutions to your problems. For more details on the company branches and locations, visit the Bathmate official site.

To contact the customer care team online, open the Bathmate official website in your browser and scroll down to the bottom of the homepage to find the published helplines, emails, and office addresses. Users can also click on Chat with Us to connect with Bathmate support and seek direct assistance. If the query is general, browse the FAQs section to find your answers and resolve your issues through self-help.

PissedConsumer Club

Contact Information

Bathmate Website:

Bathmate Help Center:

Corporate Office Address:

DX Products LLC
310 W Main Street #205
Round Rock, Texas 78664
United States

Other Info (opening hours):

Mailing Address:

Attention: Privacy Policy

Little Falls Drive
Wilmington, DE 19808

Attention: Returns  

Unit 1 Calder Vale Rd.
Wakefield, WF4 5ER
United kingdom 

Other Location:

1 Chisholm Trail Rd., #450
Round Rock, TX 78681 

More contact details

Why Customers Call Bathmate?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 40%
  • Shipping and Delivery 18%
  • Return/ Replace 10%
  • Product/ Service 10%
  • Activation/ Cancellation 8%
  • Request for Information 8%
  • Payments and Charges 5%
  • Refund 3%

Customer Inquiries & Issues

40%
  • "Ruefund"
  • "Wrong pump"
  • "Necesito saber de mi pedido"

Shipping and Delivery

18%
  • "I did not receive my product and I pay for expedited shipping"
  • "Received wrong size hydromax long inserts7 (WB)"
  • "Wrong shipping address in my order"

Return/ Replace

10%
  • "Return"
  • "Returning Bathmate device"
  • "To return product. Unable to use the item."

Product/ Service

10%
  • "Product stopped working"
  • "Broken part"
  • "Your product extreme is just falling apart and i have only used it 4 sets i will let my friends who are considering buying bathmate that its pure junk. I got it years ago ans never used it until yesterday its just pure junk"

Activation/ Cancellation

8%
  • "Cancel order"
  • "Cancel order payed express no package recieved no email response to my question"

Request for Information

8%
  • "No confirmation for my order"
  • "Questions I have"
  • "Assistance"

Payments and Charges

5%
  • "What did you get a discount plus installment plan payment"
  • "Is there another event for black friday where there are further discounts?"

Refund

3%
  • "Having issue with getting a full refund"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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