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Contact Bathmate Customer Service

Bathmate Phone Numbers and Emails

Toll-Free Number:

  • (888) 408-3248
Call customer service

Legal:

  • (844) 900-0555
    DMCA Inquiries

Bathmate Email:

Customer Service
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How to Contact Bathmate?

Most Popular Number:

(888) 408-3248
Total calls: 29 Issues resolved: 3 Last call: Jun 3, 2025
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PissedConsumer Reporter

The Bathmate customer service number ,1-888-408-3248, is published as a toll-free helpline to contact for general queries problems. Customers can use this number to need Bathmate's direct support with issues regarding shopping by sizes and series, accessories, VaxAid, and Xersizer. Those with problems regarding services, cancellations, activation, shipping, delivery, returns, and product registration can also use the Bathmate contact number to call or message the relevant department. The helpline, 1-844-900-0555, is active to contact the legal department for DMCA inquiries. For an efficient response, call Bathmate customer support between working hours.

Bathmate customer service handles all issues and inquiries via a single email address, support@bathmatedirect.com, between working hours. Since that is the only email address currently available, the response might be delayed due to technical issues and high request volume. That makes emailing less feasible than calling Bathmate support for urgent matters. Customers seeking to share critical or sensitive concerns must also not use email as a means to contact due to privacy reasons.

DX Products LLC is the company headquarters at 310 W Main Street #205, Round Rock, Texas 78664, United States. Clients seeking to discuss sensitive issues with Bathmate customer support in person can visit this address during working hours. After hearing them, the support team will resolve their problems while ensuring exceptional customer experience. You can also consult the company branch in the United Kingdom at Unit 1 Horbury Junction Industrial Estate, Caldervale Rd, Horbury WF4 5ER, by mail or in-person to seek better solutions to your problems. For more details on the company branches and locations, visit the Bathmate official site.

To contact the customer care team online, open the Bathmate official website in your browser and scroll down to the bottom of the homepage to find the published helplines, emails, and office addresses. Users can also click on Chat with Us to connect with Bathmate support and seek direct assistance. If the query is general, browse the FAQs section to find your answers and resolve your issues through self-help.

Bathmate Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Bathmate is 8884083248. 97% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Thursday and Sunday.

  • People call Bathmate mainly because of return/ replace, activation/ cancellation, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Bathmate Website:

Bathmate Help Center:

Corporate Office Address:

DX Products LLC
310 W Main Street #205
Round Rock, Texas 78664
United States

Other Info (opening hours):

Mailing Address:

Unit 1 Horbury Junction Industrial Estate

Caldervale Rd

Horbury WF4 5ER

United Kingdom

More contact details

Bathmate Rating Based on 2 Reviews

Rating details

3.9
more details
Reliability
Additional Fees
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Bathmate Customer Service Calls

30 TOTAL
CALLS
00:00 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bathmate?

Shipping and Delivery Question:

  • “Received wrong size hydromax long inserts7 (WB)”
  • “Wrong shipping address in my order”
  • “Have not recieved my pump it's been over 2 months now”

Return/ Replace Question:

  • “Return”
  • “Returning Bathmate device”
  • “To return product. Unable to use the item.”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel order payed express no package recieved no email response to my question”

Product/ Service Question:

  • “Broken part”
  • “Your product extreme is just falling apart and i have only used it 4 sets i will let my friends who are considering buying bathmate that its pure junk. I got it years ago ans never used it until yesterday its just pure junk”
  • “Product doesn't work”

Request for Information Question:

  • “Questions I have”
  • “Assistance”

Payments and Charges Question:

  • “Is there another event for black friday where there are further discounts?”

Other Question:

  • “Usage info”
  • “Buy bath mate hydro extreme”
  • “Finally get an answer after a month hopefully”

Compare Bathmate Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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