Contact Baseus Customer Service
Baseus Phone Numbers and Emails
Customer Service:
-
+861 330 231 5529
Baseus Emails:
Business Customer Service
Become a Reseller
Customer Service
Jobs/ Career
Baseus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Contact Method Distribution
92% phone, 8% email
Most Popular Baseus Phone Number
+861 330 231 5529
Most Popular Baseus Email Address
contact@baseus.com
Common Reasons for Contact
Request for information, return/ replace, shipping and delivery
Issue Resolution Rate
Low (3% reported full resolution)
Call Volume by Day
View full overview ›
Baseus Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Contact Method Distribution | 92% phone, 8% email |
| Most Popular Baseus Phone Number | +861 330 231 5529 |
| Most Popular Baseus Email Address | contact@baseus.com |
| Common Reasons for Contact | Request for information, return/ replace, shipping and delivery |
| Issue Resolution Rate | Low (3% reported full resolution) |
Call Volume by Day
Contact Information
Baseus Website:
Baseus Help Center:
Summary of Baseus Customer Service Calls
48
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
3%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Baseus?
Request for Information Question:
- “I want to speak to someone about my order I filed a fraud report against Baseclothing being that I didn’t get my package”
- “About an order”
- “No response to my email sand shipping status paid extra for faster service”
Shipping and Delivery Question:
- “Where is my order”
- “I haven't received my existing order”
- “My order never came”
Product/ Service Question:
- “No product ever delivered!!!!! No e nail answers!!!!!”
- “Recent purchases”
- “Headphone Not working”
Return/ Replace Question:
- “Need to return items for a refund”
- “I would like to exchange items ,3 pair of size L jeans for size XL That are in my cart”
- “I brought two pair of jeans from you guys and I need to return labels to return the jeans back to you guys”
Refund Question:
- “My refund”
Website/ Application Question:
- “The description that you have on your website for the jeans that I ordered, I was sent something else”
Other Question:
- “My order”
- “I received part of my order. The item missing is the Mardi Gras color block camoflouge cargo pants.”
- “Still haven’t received my shorts”
Compare Baseus Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Baseus