Contact Barcelo Customer Service
How to Reach a Person at Barcelo
Verified Contact Information
Toll-Free Number:
-
1-800-227-2356United States
Customer Service:
-
+55 800 000 0173Brazil
-
+3 380 026 1052France
-
+49 406 752 9214Germany
Legal:
dpo@barcelo.com
GDPR Inquiries
Barcelo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Barcelo Phone Number
1 (800) 227-2356
Average Hold Time
00:02:35
Average Calls duration
4 minutes
Most Popular Barcelo Email Address
dpo@barcelo.com
Barcelo Live Agent Availability
60% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
Barcelo Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Barcelo Phone Number | 1 (800) 227-2356 |
| Average Hold Time | 00:02:35 |
| Average Calls duration | 4 minutes |
| Most Popular Barcelo Email Address | dpo@barcelo.com |
| Barcelo Live Agent Availability | 60% of callers successfully reach a real person |
| Issue Resolution Rate | Low (18% reported full resolution) |
| Contact Method Distribution | 46% phone, 54% email |
| Common Reasons for Contact | Return/ replace, product/ service and request for information |
Contact Information
Barcelo Website:
Barcelo Help Center:
Corporate Office Address:
Barcelo Hotel Group
José Rover Motta, 27
Palma De Mallorca,
Balearic Islands
07006
Spain
Summary of Barcelo Customer Service Calls
26
TOTAL
CALLS
CALLS
04:29
AVG CALL
DURATION
DURATION
18%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Barcelo?
Return/ Replace Question:
- “Change reservation”
- “Change the Hotel reservation date”
Request for Information Question:
- “Questions about airport transfers”
- “Need to confirm restaurant reservation. Speak with Stephanie in guest service”
Product/ Service Question:
- “Complaint”
- “Super disappointed experience! Cannot get rest here!”
Account Question:
- “Cannot log in to my account”
Other Question:
- “Queja”
- “Add someone to reservation”
- “Rooms together for family in Riveria - already have reservation”
Compare Barcelo Customer Service To
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Barcelo