Barbee Primary Care - Complaint
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New ReviewerExtremely disappointed with Barbee Primary Care. I drove 95 minutes to get my elderly, wheelchair bound, mother out of her care facility for her 1:15 appointment.
We arrived at 1:00 the door was locked and shade down. On the door it was posted Barbee Primary Care, hours, and showed lunch from 12:30 to 1:30 so I started calling and knocking at 1:15 to no avail. I kept getting a recording that they were at lunch until 1:30. I finally got through at 1:45 only to find that they moved locations.
There was no sign, no recording, no email, no mention when I made the appointment that they were moving. There was also another patient waiting for a 1:00 appointment.
I asked them to make it right and fit her in, they refused to accomodate us because we missed our appointment and we were asked to come back tomorrow. I asked if Dr. Barbee was made aware of the situation and repeatedly reassured she did and couldn't help us.
I told them I was going to post and accurate and bad review which they seemed not to care about. I asked them to please make it right pointing out the only thing different I could of done was mind read. I asked to see another provider, to stay late, to squeeze us in and there was absolutely nothing they would do to help us. An entire workday lost, more than 3 hours in the car and the difficult job of transporting my mother for nothing.
No call by Dr. Barbee either apologizing for the inconvenience (it would of made a difference).
User's recommendation: Find a different Dr office that cares and communicates w their paitiens.
Preferred solution: Apology.
Barbee Primary Care Cons: Customer service, Sets appts knowing patients will go to old location w no signage.
Location: 1100 South Dobson Road, Chandler, AZ 85286
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