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Contact BankMobile Customer Service

BankMobile Phone Numbers and Emails

Toll-Free Number:

  • (866) 309-7454
    Toll Free
Call customer service
Send Message

Customer Service:

  • (855) 763-6404
    Automated Service Line
  • (833) 200-0791
    BankMobile Personal Loans
  • (866) 663-2228
    Higher Education Platform
  • (844) 969-2265

Accounting:

  • (855) 398-4291

Headquarters:

  • (877) 327-9515

Investors:

  • (484) 926-7118

BankMobile Emails:

Customer Service
BankMobile Personal Loans, Higher Education Platform, White Label Platform
Investors/ Franchising
Media
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact BankMobile?

Most Popular Number:

(866) 309-7454
Toll Free
Total calls: 763 Issues resolved: 10 Last call: Feb 12, 2025
author avatar
PissedConsumer Reporter

The BankMobile number for customer service dealing with Savings and Vibe Checking Account issues is 1-877-327-9515. You can also call to company using this number for questions about Student Loans. The same BankMobile contact can be used to reach the corporate office representatives.

The toll-free BankMobile contact number is 1-866-309-7454. You can call this customer service number for general inquiries and technical support. The Bank Mobile customer care team will answer your questions and find ways to solve your issues.

The BankMobile support handling Personal Loans matters is available at 1-833-200-0791. You can reach their Higher Education Platform agents at 1-866-663-2228.

The BankMobile customer service hours for the toll-free helpline are daily from 8 a.m. to 11 p.m. ET. The Automated Service Line is available 24/7 should you need help outside regular working hours.
The phone line dealing with Personal Loans operates during the following BankMobile hours: daily between 6 a.m. and 5 p.m. PT. You can reach the Higher Education Platform representatives daily from 8 a.m. to 11 p.m. ET.

Contacting BankMobile customer support via email is another option if your issue is not time-sensitive. You can also message them via official social media pages.

The BankMobile customer service chat feature is not available on the company website. However, you can get in touch with them using the online form on their Contact Us page. You can fill out the form by logging in to your account and clicking the FAQ button. Then click the Email Support Team button and enter the required information. Add the details of your inquiry and click Submit. Your note will be sent securely to the customer support team.

You can also reach the customer care assistants via social media and chat with them through direct messages.

The BankMobile customer service email address is bankmobile.support@upstart.com. You can use this contact for general inquiries. The Help Center agents will answer your questions, explain the details, and assist should you have any difficulties with their services. You can reach the official representatives via their corporate BankMobile email: support@bankmobilehelp.com.

If you need to contact the Higher Education Platform experts, email them using the following BankMobile address: support@bankmobiledisbursements.com. You can learn more about their White Label Platform by writing to inquiries@bmtx.com.

Another way to email the Help Center team is to fill out the online form on their website.

BankMobile Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • BankMobile Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call BankMobile is 8663097454. 67% of consumers used this number to address their issues and concerns.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.

  • Be prepared for the call as BankMobile may ask you for the following information to identify you as a customer: email, first and last name or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Corporate Office Address:

BankMobile
115 Munson Street
New Haven, Connecticut 06511
United States

Other Info (opening hours):

Hours of Operation:

7 days a week: 8 am – 11 pm ET


More contact details

BankMobile Rating Based on 1 Review

Rating details

1.0
more details
Value for money
Reliability
Diversity of Products or Services
Product or Service Quality

Rating stats

Rating trend

How Good is BankMobile's Customer Service?

Iain Mai
Iain Mai
Feels Satisfied | Jun 12, 2024

I was very satisfied.

Read full quote
Dwayne D Hct
Dwayne D Hct
Feels Satisfied | May 17, 2024

Satisfied

Read full quote
Khylin Yqj
Khylin Yqj
Feels Satisfied | Feb 09, 2024

Professional

Read full quote
James I Ggj
James I Ggj
Feels Satisfied | Feb 08, 2024

Great

Read full quote
Hanako Iqs
Hanako Iqs
Feels Disappointed | Nov 18, 2023

Can't ever get through never get accurate answers takes too long to process from your bank to my bank to receive my school funds I think this is the crappiest way to ever receive money that is meant for me I think is a bunch of ***

Read full quote
Tawanda Run
Tawanda Run
Feels Disappointed | Oct 12, 2023

Hard to get in contact with should need all that information I was trying to get a alternative way to receive my school funds.

Read full quote

Summary of BankMobile Customer Service Calls

1.1K TOTAL
CALLS
07:29 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BankMobile?

Account Question:

  • “Check balance”
  • “Log in problem”
  • “Something wrong with my account”

Request for Information Question:

  • “Update personal information”
  • “To check on my account”
  • “Check on refund”

Cards Question:

  • “My card is locked”
  • “Card declined said over limit why is it doing that”
  • “Get card”

Refund Question:

  • “Refund”
  • “Refund status”
  • “Refund options”

Payments and Charges Question:

  • “Direct deposit request”
  • “Haven’t recieve payment”
  • “Why is my debit card not working? I received an email from Bank Mobile Disbursement telling me that they had X amount of dollars for me etc, etc, but 4-5 hours later when I tried to use the card at a store it was declined because the card was invalid”

Product/ Service Question:

  • “Loan dispursement”
  • “Having a problem with transferring money”
  • “Cannot access or move my funds”

Return/ Replace Question:

  • “I need to change my password. I think I may be locked out of my account”
  • “Change of number and email”
  • “Change my banking info”

Shipping and Delivery Question:

  • “Where is my refund”
  • “It says I am supposed to get $ 616.00 on 5--28-24 and I haven't received it or heard nothing from nobody about it”
  • “I didn't get the refund check”

Staff Question:

  • “I need to speak to a customer service”
  • “Talk customer service”

Activation/ Cancellation Question:

  • “Activate card”
  • “To activate my new card”
  • “Cancel card”

Website/ Application Question:

  • “Because y'all won't get a hold of cash app like needed... I've asked for us to do a call together etc. Etc.”

Other Question:

  • “Phone”
  • “Can’t move money”
  • “Can’t reset pin”
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