Contact BankMobile Customer Service
BankMobile Phone Numbers and Emails
Toll-Free Number:
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(866) 309-7454Toll Free
Customer Service:
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(855) 763-6404Automated Service Line
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(833) 200-0791BankMobile Personal Loans
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(866) 663-2228Higher Education Platform
BankMobile Emails:
BankMobile Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
BankMobile Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call BankMobile is 8663097454. 67% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as BankMobile may ask you for the following information to identify you as a customer: email, first and last name or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
BankMobile Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call BankMobile is 8663097454. 67% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as BankMobile may ask you for the following information to identify you as a customer: email, first and last name or address or zip code.
People call BankMobile mainly because of account, request for information and cards.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact BankMobile is support@bankmobilehelp.com. 55% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Hours of Operation:
7 days a week: 8 am – 11 pm ET
How Good is BankMobile's Customer Service?
Summary of BankMobile Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BankMobile?
Account Question:
- “Check balance”
- “Log in problem”
- “Something wrong with my account”
Request for Information Question:
- “Update personal information”
- “To check on my account”
- “Check on refund”
Cards Question:
- “My card is locked”
- “Card declined said over limit why is it doing that”
- “Get card”
Refund Question:
- “Refund”
- “Refund status”
- “Refund options”
Payments and Charges Question:
- “Direct deposit request”
- “Haven’t recieve payment”
- “Why is my debit card not working? I received an email from Bank Mobile Disbursement telling me that they had X amount of dollars for me etc, etc, but 4-5 hours later when I tried to use the card at a store it was declined because the card was invalid”
Product/ Service Question:
- “Loan dispursement”
- “Having a problem with transferring money”
- “Cannot access or move my funds”
Return/ Replace Question:
- “I need to change my password. I think I may be locked out of my account”
- “Change of number and email”
- “Change my banking info”
Shipping and Delivery Question:
- “Where is my refund”
- “It says I am supposed to get $ 616.00 on 5--28-24 and I haven't received it or heard nothing from nobody about it”
- “I didn't get the refund check”
Staff Question:
- “I need to speak to a customer service”
- “Talk customer service”
Activation/ Cancellation Question:
- “Activate card”
- “To activate my new card”
- “Cancel card”
Website/ Application Question:
- “Because y'all won't get a hold of cash app like needed... I've asked for us to do a call together etc. Etc.”
Other Question:
- “Phone”
- “Can’t move money”
- “Can’t reset pin”