Contact Bank Of Queensland Customer Service

For emails, BOQ provides varied addresses depending on the nature of the inquiry. Customers can contact the bank through the Bank Of Queensland email at customer.relations@boq.com.au for complaints or feedback. For customer care support based on bond-related inquiries, the Bank Of Queensland email address set up for this purpose is bqlbonds@boq.com.au. The client Lifecycle Team can be contacted at clientlifecyclekyc@boq.com.au. For help with financial difficulties, email customerassistanceteam@boq.com.au. Trade operations inquiries are made through tradeoperations@boq.com.au. Moreover, general inquiries for Investor Relations can be sent to Bank Of Queensland email at investorrelations@boq.com.au. For other legal matters, especially privacy-based inquiries, you can write to privacy@boq.com.au.

The Bank of Queensland headquarters is in Queensland, Australia. The address is Level 6, 100 Skyring Terrace, Newstead, Queensland 4006, Australia. Clients can book an appointment and visit this address to have in-person meetings with the bank’s representatives. They can also use this address to send mail to the respective department. The bank has also published its mailing address for postal service and it is PO Box 898, Brisbane, QLD 4001. Customers can send documents or correspondence regarding customer relations to Reply Paid 2258, Brisbane, QLD 4001.

The BOQ Contact Centre operates during the hours set down by Australian Eastern Daylight Time. The Bank of Queensland office hours are Monday through Friday, 8:00 AM to 8:00 PM, and Saturday, 9:00 AM to 5:00 PM. These hours are not applicable during public holidays, so customer service will not be available. During this time, they can browse through information online to support themselves.

You can opt for online support by visiting the Bank of Queensland's website. On the website, click on the Contact Us page for any help you need regarding the bank’s offerings and services. The Bank of Queensland website contains information on banking and savings, home loans, credit cards, personal loans, insurance, and more. This is helpful for clients looking to help themselves by browsing through the published information. There are also sections on business banking, blogs, and general support. You get self-service options as well as submit your inquiries to the Bank of Queensland customer service team through the website.