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Contact Bank of Charles Town Customer Service

How to Reach a Person at Bank of Charles Town

Verified Contact Information

Toll-Free Number:

  • 1-800-296-8431
Call customer service

Customer Service:

  • 1-877-557-2424
    BCT 24-Hour Telephone Banking
  • 1-301-739-4228
    Hagerstown, MD
  • 1-304-754-0000
    Hedgesville, WV
  • 1-304-876-2563
    Kearneysville, WV
  • 1-703-777-6319
    Leesburg, VA
  • 1-703-443-4484
    Leesburg, VA - lending office
  • 1-304-725-8431
    Local
  • 1-888-297-3416
    Lost, Stolen, or to report Fraud for ATM/Debit Card
  • 1-800-883-0131
    Lost, Stolen, or to report Fraud for BCT Visa Credit Card - Domestic
  • 1-813-868-2891
    Lost, Stolen, or to report Fraud for BCT Visa Credit Card - International
  • 1-304-262-0089
    Martinsburg, WV
  • 1-540-687-6132
    Middleburg, VA
  • 1-540-619-2913
    Purcellville, VA

Bank of Charles Town Emails:

Customer Service
BCT's Deposit Operations Team
Send Message

How to Contact Bank of Charles Town?

Most Popular Number:

(800) 296-8431

The local Bank of Charles Town phone number is (304) 725-8431, while the toll-free line is (800) 296-8431. Both of them are suitable for questions about personal banking, business banking, and other matters related to the financial institution. If you need 24-hour telephone banking, dial (877) 557-2424. To report a lost, stolen, or fraudulent use of an ATM/Debit card after hours or on weekends, call (888) 297-3416. To report a lost, stolen, or fraud for the BCT Visa Credit card, dial (800) 883-0131 or (813) 868-2891 (international calls).

The Bank of Charles Town email address for most of the inquiries related to the financial company is onlinebanking@mybct.com. If you need to get in touch with the BCT’s deposit operations team, direct your inquiries to depositops@mybct.bank. A written way of communication is available for inquiries that do not require an immediate resolution. This format also allows attaching screenshots, photos, or other materials for a visual explanation of your inquiry.

The Bank of Charles Town address, where the company’s head office is based, is 111 E Washington St., Charles Town, West Virginia 25414, United States. This is where specialists from various departments perform administration, financial, customer support, and other functions. Regarding official correspondence, it is accepted at Potomac Bancshares, Inc., 111 East Washington Street, P.O. Box 90,6 Charles Town, WV 25414-0906.

Bank of Charles Town hours when the client care center operates are Monday through Friday from 8:30 a.m. to 5 p.m. EST and Saturday from 8:30 a.m. to noon EST. Regarding lines that accept applications regarding a lost, stolen, or fraudulent BCT Visa Credit card, they are available 24 hours a day, 7 days a week.

The Bank of Charles Town customer service team is available for digital assistance. To receive it, visit the official company’s website. In the bottom menu, follow the support number hyperlink to discuss an urgent matter with the customer support specialist in real time. You can also follow the “Visit contact page” hyperlink in the “Contact information” block to go to a separate page with clickable telephone numbers and a contact form.

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Contact Information

Bank of Charles Town Website:

Bank of Charles Town Help Center:

Corporate Office Address:

Bank of Charles Town
111 E Washington St.
Charles Town, West Virginia 25414
United States

Other Info (opening hours):

Mailing Address:

Potomac Bancshares, Inc.

111 East Washington Street

P.O. Box 906

Charles Town, WV 25414-0906

More contact details

Summary of Bank of Charles Town Customer Service Calls

1 TOTAL
CALL
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bank of Charles Town?

Product/ Service Question:

  • “Problem with debit card”

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