A few years ago I called to see if my credit card interest rate could be lowered, I had a car loan and a credit card through them never late and the person on the phone was horribly rude and condescending. I applied elsewhere for a credit card and refinanced my car loan.
My mother just had issues with them. She’s on a fixed income and one day $700 was missing from her account she went down to talk to them and they said “there is nothing we can do”. Then the money was back then went missing again. she had since closed her accounts and went to a new bank who doesn’t charge for checks and cost her fees every month for nothing.
I don’t want to be contacted totally done with them. Can’t fix my feelings now.