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Contact Bank Of America Customer Service

How to Reach a Person at Bank Of America

Verified Contact Information

Toll-Free Number:

  • 1-800-933-6262
    Online Banking
Call Now

Customer Service:

  • 1-800-432-1000
    Account Changes
  • 1-877-366-1121
    ATM or debit charges
  • 1-800-215-6195
    Auto Loans Existing customers
  • 1-800-688-6086
    Automated and Spanish support
  • 1-757-677-4701
    Credit card issues (cell phone roaming charges may apply)
  • 1-888-689-4466
    Estate Servicing
  • 1-315-724-4022
    International
  • 1-800-732-9194
    Report a lost or stolen credit card

Accounting/ Billing:

  • 1-866-266-0212
    Credit Card

Business Customer Service:

  • 1-888-287-4637
    General servicing and PPP support
  • 1-800-430-7161
    Merchant Services support
  • 1-866-758-5972
    Small Business Online Banking support
  • 1-866-543-2808
    Small Business Open a new account
legal@bankofamerica.com

Bank Of America Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Bank Of America Phone Number
1 (800) 933-6262
Average Hold Time
00:06:31
Average Calls duration
9 minutes
Most Popular Bank Of America Email Address
legal@bankofamerica.com
Bank Of America Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (15% reported full resolution)
View full overview

How to Contact Bank Of America Customer Service?

You can get in touch with Bank of America customer service 24/7 to discuss account issues, unauthorized charges, payments, or other banking needs. Automated support offers more common answers to frequently asked questions.

Bank of America’s customer support 24/7 number is available for credit card issues and offers some services, like reporting lost or stolen cards. However, you may need to call during regular business Bank of America customer service hours for most transactions over the phone.

If you want to call Bank of America customer service, at the first stage, find the appropriate phone number because Bank of America has multiple departments, with a specific client support team for each of them. A toll-free number (800) 933-6262 serves for general online banking requests.

If you call Bank of America you will get in contact with a live representative who should answer your questions or direct you to the appropriate bank branch closest to you. However, don’t forget live help from a human being is restricted to specific hours of the day: Monday - Saturday 8:00 am - 9:00 pm, Sunday: 8:00 am - 5:00 pm

You can write an email to Bank of America customer service using an automized mailing system on the app or website.
If email agents are available for the topic you selected, the relevant button will appear and you can express the issue you would like to discuss. Within 2-4 business days after sending a message to the Bank of America customer service department, you will receive an alert to inform you that a response is available in your Online Banking Message Center.

The email provided on our site legal@bankofamerica.com is available for legal cases only. Since it is not available for most topics, you may use other methods for communicating with the Bank of America support team.

The Bank of America customer service live chat is a convenient way to get a human agent quickly if you want to talk about your issue. The waiting time is usually shorter than it is for phone-based support.
Firstly you need to select the topic you would like to discuss from the dropdown menu to connect with a representative specialized in definite issues.

The Bank of America customer service representatives on live chat are always ready to answer your questions. Sometimes chat is not available for a specific product or service you need, so users usually prefer to call the Bank of America customer service number provided on our site.

PissedConsumer Club

Contact Information

Bank Of America Website:

Bank Of America Help Center:

Corporate Office Address:

Bank of America Corporation
100 North Tryon Street
Charlotte, North Carolina 28202
United States

Other Info (opening hours):

Hours (ET)):

Monday - Friday: 8:00am - 9:00pm

Saturday: 8:00am - 8:00pm

Sunday: 8:00am - 5:00pm


Mailing Addresses:

PO Box 25118,

Tampa, FL 33622–5118


Student Lending

PO Box 182174,

Columbus, OH 43218-2174

More contact details

How Customers Rate Bank Of America Support?

4.6 / 5
Good

Based on 11.6K calls to Bank Of America customer support through PissedConsumer.com and 28 survey responses.

Total Calls
11.6K
Avg Call Duration
08:48
Issues Resolved
15%

Why Customers Call Bank Of America?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 26%
  • Payments and Charges 25%
  • Account 17%
  • Request for Information 13%
  • Cards 9%
  • Product/ Service 4%
  • Activation/ Cancellation 2%
  • Shipping and Delivery 2%
  • Return/ Replace 2%
  • Staff <1%
  • Refund <1%
  • Employment <1%
  • Website/ Application <1%

Customer Inquiries & Issues

26%
  • "Erica"
  • "Turn off Erica"
  • "Judgements against me"

Payments and Charges

25%
  • "Process payment"
  • "Fraud"
  • "Possible fraud"

Account

17%
  • "My online got locked"
  • "Check balance"
  • "I seem to can't access my account because it is sayingg my information can't be found"

Request for Information

13%
  • "I have questions"
  • "Question about recent fraud claim"
  • "Your automated AI is terrible Need to speak to live person."

Cards

9%
  • "To see if my card is locked"
  • "Card won't work at atm"
  • "Lost card"

Product/ Service

4%
  • "Car loan"
  • "Loan sharking"
  • "I need to get my banking transcripts emailed or faxed to my loan company which is loan Depot. I need April and maze transcripts"

Activation/ Cancellation

2%
  • "Activate new catd"
  • "Cancel transaction"
  • "Activate new credit card"

Shipping and Delivery

2%
  • "A transfer I made on July 20 to WISE has not arrived"
  • "Reference number letter never received"
  • "Reference number Not received"

Return/ Replace

2%
  • "cannot change e-mail address"
  • "Returning boa call for payment"
  • "Change credit card address"

Staff

<1%
  • "Customer service"
  • "My app has locked me out and none of the customers service numbers are working"
  • "Failed to receive common banking service"

Refund

<1%
  • "To get my money back"
  • "refunds"
  • "Refund"

Employment

<1%
  • "Pay off papers"
  • "Want to pay off on an auto loan"
  • "I want to payoff outstanding debt, but lost account number"

Website/ Application

<1%
  • "Need to download a statement"
  • "First time home owner application"
  • "Pin and app help"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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