I tried to book an internal Russian Federation Aeroflot flight (through a travel agent) with my Bank of America Credit card. This caused their fraud dept. to refuse payment. They sent me an e-mail informing me and directing me to the following web site: http://myfraudprotection.bankofamerica.com/welcome.aspx/
About the same time I got an e-mail from the travel agent about this.
I went to the web-site, I answered all the standard security questions, gave them my account number, but got a message saying they were not able to service me at this time and to try again later. I tried three more times.
So I called the regular Bank of America number on the back of my card. They acknowledged there was a question and went over the account with me and I approved the charges.
They also told me that Bank of America does not send emails like this!!! To make a long story short - nobody (that a lowly user such as myself is allowed to talk to) could tell me if this is a legitimate site or not. They do not know who to ask or who might really know. Then I was advised to cancel my card and open another! This when I am in the middle of booking a 2 weeks vacation in Russia. I finally settled on monitoring my account on-line often.
It turns out (like so many other businesses today) there is no place to send an e-mail for (higher-up) help.
In addition, what if I had not checked my e-mail immediately. Many people cannot.
So big, so many customers, so little personal help.
Product or Service Mentioned: Bank Of America Credit Card.