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I have tried to get my over payment back . I was told to call back on the 31.

She stated it would be immediately refunded within 24 hours. On the 31 I called after two hours on hold. I was told they would issue me a check. After a week I call and it took me another two hours to talk to somebody.

The phone options does not get you a live person. This is so frustrating specially when you get somebody and they put you back on hold. Today after two hours I was told I could only get the refund after 30 days unless I can provide them prove I made two payment. I told the stupid clerk he can look on my statement and it shows I made two payment.

However this was not good enough for him. BANK OF AMERICA SUCKS WHEN IT COMES TO CUSTOMER SERVICE. IT IS NON EXSISTANCE. I WILL NEVER GET MY OVER PAYMENT BACK.

I will never open a checking account or credit card with them. I will tell everybody I know how bad their customer service is.

Product or Service Mentioned: Bank Of America Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $912.

Preferred solution: Full refund.

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