The main Bank Independent phone number is 877-865-5050. There, you can discuss with a dedicated manager personal or business banking, borrowing, investment, and more. To report fraud, call 855-401-4743 (credit cards) or 800-237-8990 (debit cards). If you need an automated line, dial 866-478-5010. To discuss general inquiries, contact Bank Independent at 256-386-5000. Need personalized assistance? Write down your account details and the questions you need to know the answers to in a notebook to have this information handy during the call.
If phone communication is uncomfortable to resolve your matter, contact the Bank Independent customer service manager in writing. For this, send a letter to customerservice@bibank.com. There, the dedicated specialist processes general inquiries and provides mobile app support. When composing your inquiry, avoid including sensitive account information in your message, as this is necessary to ensure security.
Direct all your official letters, documentation, or other correspondence to the Bank Independent headquarters, which is located in the United States at PO Box 5000, Sheffield, AL 35660, United States. Be sure to indicate the Bank Independent address on the envelope correctly to avoid a delay in the response process.
Bank Independent hours for phone support are Monday through Saturday from 8 a.m. to 8 p.m. ET. Regarding online banking services, they are provided 24/7. If you plan to visit the nearest branch or ATM, find out its hours on the “Locations & Hours” page. You can access this page from the menu located in the upper-right corner of the official company website. In it, click on “Connect”, then follow “Locations & Hours”.
The financial company allows contacting the support team online via the home page of its official site. For real-time assistance, navigate to the bottom menu and click on the telephone number you need. If you prefer emailing, follow the appropriate hyperlink. To ensure the safety of your personal or confidential information, fill out a dedicated secure form. You’ll find it in the bottom menu. Just click on the “via our secure form” hyperlink.
