Saskatoon, Saskatchewan
0 comments
100% full Not resolved

кому: ciu.north, ciu.south

Hello!My name is Oksana Madera . I have a problem with the hotel Banff Boundary Lodge . I booked a room month ago for 5 adults and 5 children. When the booking company made reservation, they made mistake and send the wrong information to Banff Boundary Lodge . When we come to the hotel, they said that we can't stay so many people in 2 bedrooms condo and they need to move the second family to another condo. We understood from employee that it's free from charge because he said that they will solve this problem with the booking company. We were in this place 2 nights. All this time they didn't say anything about payment. When we leaved the hotel we asked if all ok and what closed with our situation. They said don't worry. 3 days after I saw that they took a payment from my credit card . How can it happen ? I paid for something that I even didn't know how much it will cost. In addition the payment that they took was greater than the previous one. They even didn't send me a receipt . They took a payment and all.I don't understand how hotel can charge me without saying about it, without give me a price. When I go to store, I see a price and I decided if to buy or not. Here I didn't see any information about addition price. I didn't sign for addition room. All of us understood that it was a compensation for mistake that it's way to fix it.

In addition, on their official website there is information that the charge for an additional person is $ 25, but not $ 521, they are removed.Help me please with this situation . I believe I live in country where we have law and rights.

Review about: Service.

Review #883700 is a subjective opinion of a user.

1.0
Value for money
Price Affordability
Exchange, Refund and Cancellation Policy
Website
Staff
Customer service
Diversity of Products or Services
Reason of Review / Monetary Loss fraud and illegal collection of money / $521
Preferred solution Full refund

Had an Experience with Banff Boundary Lodge?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"After a long day of traveling, we were happy to arrive In our hometown of Horseheads at the Budget Inn around 1 in the morning.However..." Read more
"The resort posts very beautiful pictures about its location but in fact it does not have any beach since it is located on a swamp area while it takes..." Read more
"This is an update to the complaint against Panther Knob Cottage Rental, owner Susan Bates As of this date January 13, 2015 nothing has been resolved!! But this is business..." Read more
"This is an update to the complaint against Panther Knob Cottage Rental, owner Susan Bates As of this date November 13, 2014 nothing has been resolved!! But this is business..." Read more
"Lyoness is a Ponzi scheme, the company has to be given credit as the best ever perceived legitimate Ponzi scheme on the planet. You are probably reading this because you..." Read more
"After four years with Vivant, tried to switch my service and was told my 3 year contract had been auto renewed and i was billed $1275 for canceling my service...." Read more
"I went to walmart.com, ordered 3 items. Believing I was ordering from walmart. 2 items came in on time. The 3rd was taking forever. It was a gift and I..." Read more
" Philadelphia trans Dominatrix Mistress Tissa gave me an STI and has now destroyed my health, my marriage and my life, I've been doing BDSM sessions for over twenty years..." Read more