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Contact Bandai Customer Service

How to Reach a Person at Bandai

Verified Contact Information

Toll-Free Number:

  • 1-888-899-7101
    Privacy Inquiries
Call Now
Send Message

Customer Service:

  • 1-877-980-6221

General Info:

  • 1-714-816-9500

Legal:

  • 1-888-958-5088

Customer Service:

customerservice@bntca.com

General Info:

info-bnhd@bandainamco.co.jp

Legal:

privacy@bandai.com
Privacy Inquiries

Bandai Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Bandai Phone Number
1 (888) 899-7101
Average Calls duration
2 minutes
Most Popular Bandai Email Address
info-bnhd@bandainamco.co.jp
Issue Resolution Rate
Low (13% reported full resolution)
Contact Method Distribution
91% phone, 9% email
Common Reasons for Contact
Product/ service, request for information, shipping and delivery
View full overview

How to Contact Bandai?

One way to get through to Bandai customer service is by telephoning them. A friendly way of contacting Bandai customer support for general inquiries is at their toll-free numbers 1-888-899-7101 or 1-877-980-6221 for numerous privacy inquiries. If you wish to learn more about the company, contact us at the Bandai customer service number 714-816-9500. Legal matters can always be addressed vigorously at Bandai's phone number, 1-888-958-5088. If one wishes to write, the corporate office is Bandai Namco Toys and Collectibles America Incorporated, World Headquarters, 23 Odyssey, Irvine, California 92618, and this is the formal correspondence should always be addressed.

Customers prefer to use Bandai email as it has specified addresses for different types of inquiries. For product concerns or general service, you may write to customerservice@bntca.com. For general questions regarding the company, email Bandai contact at info-bnhd@bandainamco.co.jp. Privacy inquiries should be forwarded to privacy@bandai.com so that proper action may be taken when there are data concerns.

There is a friendly online 'Contact Us' section on the official Bandai website for users interested in online support. Here, you can fill out a detailed contact form, entering your name, email address, phone number, and request description. After filling that out, just hit the 'Send' button on the page's right. In this case, a good practice would also be creating an account on its website. The account holder will access support and see a history of previous conversations with the Bandai customer support team.
Bandai customer service also has an active presence on various social media platforms where customers can obtain assistance. Customers will get a lot of informal queries through these channels or even updates on Bandai's latest products and announcements throughout these channels.
However, the Bandai customer service shall handle all problems either way, not confined to account queries, payment concerns, other issues relating to billing and request refunds, product, promotion, and policy-related inquiries. There is a way for customers to get their questions answered efficiently and conveniently on one of several different channels that the Bandai customer support provides.

PissedConsumer Club

Contact Information

Bandai Website:

Bandai Help Center:

Corporate Office Address:

Bandai Namco Toys and Collectibles America Incorporated
23 Odyssey
Irvine, California 92618
United States

Why Customers Call Bandai?

Top Reasons of Customers Calls

  • Product/ Service 35%
  • Customer Inquiries & Issues 35%
  • Shipping and Delivery 9%
  • Request for Information 9%
  • Payments and Charges 6%
  • Account 6%

Product/ Service

35%
  • "Purchasing a game"
  • "I purchased a couple of shinobi striker doc's but they won't show up in game"
  • "Broke my other phone can't get into my account that"

Customer Inquiries & Issues

35%
  • "I lost a part to my burning gundam"
  • "An order"
  • "Elden Ring nightreign"

Shipping and Delivery

9%
  • "Shipping and Handling"
  • "Missing items"
  • "I got an beta code but it say the voucher cannot be redeemed in your region"

Request for Information

9%
  • "Check preorder status"
  • "Need information about a gain my pre-ordered"
  • "To check powercard balance"

Payments and Charges

6%
  • "Wrongfully charged"
  • "Double charge"

Account

6%
  • "Account recovery"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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