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1.0

First of all I waited for about 15 minutes, then was barely greeted when I got up to the register. The person who checked me out was male but he was not wearing a name tag.

He had dark hair and eyes. The Cashier number on my ticket is 272****. He wasn't friendly and when I asked him about returning an item I had purchased (a suit jacket for $500) because of an ink stain he told me "if you bring it back in we can talk about it". I said to him "I do not want to pay $500 for a jacket that is ruined and I didn't notice it until I got it home" and he just sort of scoffed at me and rolled his eyes.

He was kind of a jerk and I felt like I was bothering him with the question I asked about the jacket I had purchased previously and about my current transaction. With regard to the current transaction, when I looked at the screen with the total amount it seemed very high (you guys were having a huge sale) so I asked him "does this total have the discount applied" and he never even responded to me. Finally, I used a card with a chip in it. I followed the instructions on the screen but eventually had to reinsert the card in order for the transaction to go through and he had another snide comment that he made about being able to follow directions---I assume he said this because I had to reinsert the card.

Honestly, had I not needed the items I purchased for last minute Christmas gifts and if I had not spent 15 minutes waiting to be checked out I would have left the items on the counter and walked out of the store based on his attitude and behavior toward me.

If I run in to him again in the Cherry Creek store I will turn around and walk out. It really isn't that hard just to be nice...

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Banana Republic Cons: Bad customer service.

Location: Denver, Colorado

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Guest

You sound like the typical entitled Cherry Creek pain in the *** shopper. Hey...u got 500 to blow on a jacket?

Then stop shopping in a MALL!!!

The people in that store put up with sooooo much *** from people like you. I wouldnt have been as nice as that associate.

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