Natick, Massachusetts
100% full Not resolved

Received a gift card in December...seriously, it's cardboard.Put it in my wallet where it came in contact with something slightly sticky (I have a toddler).

Part of the magnetic strip is gone and same with half the card's identifying number. According to the customer service rep (who was friendly/polite) It's now my burden to get the receipt from the giver, call Banana Republic customer service, etc., etc. They're simply sorry...and just repeat that over and over. They know what store it was purchased at, know it was mid December, can see the last 5 digits of the number plus some other identifiers -- but it's my problem now.

It was absolutely BR's fault for issuing a foolish card with no plans to mitigate the obvious problems it would cause. I have zero free time to do this, but am doing it because I'm angry that they care that little about my experience with their products.

I'm tempted to just give the card back to the sender, have herreturn it for cash they can keep, and simply warn others to go elsewhere when giving gift cards.

Way to ruin a birthday gift with preventable irritation.Thank you.

Review about: Banana Republic Gift Card.

I liked: Courteous service, Prices.

I didn't like: Gift card policy and experience.

Review #777791 is a subjective opinion of a user.

Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Reason of Review / Monetary Loss Bad quality / $75
Preferred solution Deliver product or service ordered

Had an Experience with Banana Republic?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

I had the most awful experience with Modlily Modlily "DO NOT EVER BUY ANYTHING FROM Modlily. They listed a sweatshirt on their website for $90 original price as being on sale for $15. I thought it looked really warm..." Read more Dresslily - Terrible quality & service. Dresslily "I saw an ad for this website on facebook & a great looking white coat for cheap. It seemed too good to be true (free shipping & all) but I..." Read more Blair - Balir VIP Plus a complete Scam Blair "The Blair VIP Plus program is a complete scam. I have been charged twice on my card for a charge of $14.95 for the VIP Plus program that promised to..." Read more Modlily - NOT CASHMERE Modlily "I purchased a CASHMERE sweater from Modlily. A week later, I received a cheap cotton knit sweatshirt. When I complained and sent pictures I was told, "our price..." Read more Arnel Management - Tree crashed into unit Arnel refused to repair Arnel Management "During the major storms in Jan-Feb. 2017 tress crashed & destroyed multiple units in both Alicia Villiage and Alicia Plaza apartments located at 25211 and 25212 Stockport, Laguna hills, CA...." Read more Indiegogo - No receive perk as promise Indiegogo "I contribute the campaign since 2015 August for USD 249 paid by PayPal. At the beginning they still active respond for the delay of perk and update some regulation change..." Read more Smartstyle wrecked my daughters hair Smartstyle "I showed the stylist 2 photos of how I wanted my daughters hair cut. (Shes 3) By all appearances he paid zero attention to me or the photos. (Cute little..." Read more Leonid Dzhedzhula - My PayEE ID is wrong Leonid Dzhedzhula "Dear Support TEam, I need to withdraw money from Swiss Freelance company ( DeutscheForschungsGruppe ), but PayEE ID: BrideFord92 is wrong, so I could not invoice the company for the..." Read more