Balsam Hill - Shoddy product, bad service

63 of 207 Balsam Hill reviews

Got my Stratford Spruce.It looked nothing like the online photo, even after working the branches for 2-plus hours.

Called customer service. Spent 2.25 hours online with "Jay," who was snotty, rude and just kept reading the script rather than listening to my complaint. Soon, I just wanted my FULL refund back, but they wanted to deduct $25 for return shipping. Had I just changed my mind about the product, maybe that would have been fair - but the pathetic, skimpy thing they sent was nothing like the online photo.

It took me three customer reps and 2.5 hours, but I badgered them into a full refund.They are overpriced and way overrated, although judging by the ratings here, they are being outed for their cheap products, overblown prices and poor customer service.

This review is a subjective opinion of a user.
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More Review Details

Delivery Service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
Turnaround Time
Advertised vs Delivered
Privacy and Data Security
Additional Fees
Price Affordability
Customer service
Product or Service Quality
Billing Practices

  • What I liked
    • Ease of assembly
    • Online product appearance
  • What I disliked
    • Lack of customer service
    • Charge for return shipping

Reason of review:
Poor customer service
Product or service
7 5 Foot Stratford Spruce
Review category
Auctions and Internet Stores
review #950930

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63 of 207 Balsam Hill reviews

Nov 16, 2016 #1241696 Hixson, Tennessee, United States

You tree looks like mine....a cheaply made piece of garbage. This is a poor excuse for a quality company/tree!!! Never again will I fall for all the PR and BS!

0 0 Reply
Bay Area Kid

Nov 13, 2016 #1240140 Concord, California, United States

Good for you not paying SH for returns! Yes, they ship for free, but it's already built into the price of the tree anyway! Sorry they were so bad. I've had good luck when issues have arisen...

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