Balsam Hill- Excellent service, terrible product

87 of 207 Balsam Hill reviews

They have great service, arrived before the arrival date, packed well and lots of extras-- the problem?Horrible product!

Really? Is it that hard to make a nice tree? Add some more branches so it actually looks like the pictures on your website? I don't think so.

We paid over $400 (that was supposedly half price) for a beautiful (pictured) tree. When it arrived? My daughter came home and said, "Oh...

nice Charlie Brown tree mom!" Ugh...No!

I have the privilege of now paying $25 so they will take it back...

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services

  • What I liked
    • Customer service
    • Packaging
    • Ease of assembly
    • Storage bags gloves booklet
    • Website
  • What I disliked
    • Quality of the product
    • False advertising
    • Asking me to fluff tree for 4 hours

Reason of review:
Not as described
Preferred solution:
Let the company propose a solution
Monetary loss:
$25
Product or service
Balsam Hill Artificial Christmas Tree
Review category
Auctions and Internet Stores
review #747594

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Had the same issue 0 Yes 0
87 of 207 Balsam Hill reviews
Winky

Dec 16, 2016 #1256367 Richmond, British Columbia, Canada

can you tell me if your tree was a Frasier Fir? It looks a lot like mine. spaces you cant fill uneven spacing of lights not worth the money, plus mine was delivered to Canada $ 95 bucks for shipping.

0 0 Reply
Mike_mn

Dec 10, 2015 #1076922 Minneapolis, Minnesota, United States

I don't know how old your daughter is, but her comment is so cute! It's something she will remember for years. Hopefully, you can all laugh about it.

0 1 Reply
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