On September 11,2014 we purchased a sofa, love seat and chair in your Scarborough store.(Sales bill No.
K187417) in that time I bought additional Five (5) years Solid Gold warranty.
On October 2015, I noticed the fabric on one of the seats on the sofa started blistering. In addition the back of the sofa doesn't remain strait. On the beginning of November 2015, I called the Bad Boy service department and I reported the Issue.
They sent the service expert to see the problems. The service man took a picture of the seat and he did admit that the fabric s defective. Then he moved the sofa to the front and he noticed that the steel frame of the sofa is bent. He wrote the problems and he left.
On December 15, Bad Boy service department called and they stated that the warranty doesn't cover these repairs, with no explanation.I will like to know why the salesman tries to sell the warranty when it doesn't cover the material of the product.
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- Reason of review:
- Warranty issue
- Product or service
- Review category
- Furniture and Decor