Backdrop Outlet Phone Numbers and Emails

Toll-Free Number:

  • (800) 466-1755
    Privacy Inquiries

Customer Service:

  • (760) 547-2900

Legal:

  • (800) 466-1755
    Privacy Inquiries

Backdrop Outlet Emails:

Customer Service
Legal
Privacy Inquiries

Backdrop Outlet Contact Information

Backdrop Outlet Website:

Backdrop Outlet Online Chat:

Corporate Office Address:

Backdrop Outlet Corp.
3540 Seagate Way
Oceanside, California 92056
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 am - 4:00 pm PST

Fax:

+1 (760) 547-2899
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How to contact Backdrop Outlet

Often, customers reach out to appliance and electronic companies regarding:
- Warranty, replacement, or repairs
- Reward programs, reward cards, rebates, and cashback
- Order issues such as delivery of wrong items
- Return, refunds, exchanges, or cancellations
- Shipping and delivery issues
- Product installation and use
- Wrongful charges

Below is a look at the necessary information and documents required when calling appliance and electronic companies about the various issues.

Warranty, returns, refunds, and exchanges

Although different appliances and electronics companies have different warranty, refunds, exchange, and cancellation policies, the overall requirements, and procedures for making claims are similar.

When calling them for refunds, returns and exchanges you are required to provide the following documents:
- a filled return form (the return form can either be downloaded or can be filled online);
- an image of the defective item or the item that you are returning.

If you are returning or filing a warranty claim for a defective item, the image should clearly show the product’s defects. In most cases, appliances and electronics companies require you to return items in their original packaging.

Most companies require you to provide a shipping label that you attach to the product you are returning. The shipping label can be acquired by calling customer support or is sent to you after submitting the return form either to your email address or on the website.

Refunds are usually issued to the payment method you’ve specified when making the purchase. In case you had changed your payment method on your account after purchase, revert to the one that you use for purchases to receive the refund.

For warranty claims, you will be required to provide:
- the original purchase receipts for the items;
- warranty document;
- filled warranty claim form.

While some companies’ warranty is strictly viable for the first owner, for others, it is viable for subsequent owners as long as it is within the warranty period, and you can provide the warranty document and product receipts.

Shipping and delivery

Most companies have an order tracker feature on their website where you provide your order number to track the status of your order. If not, contact customer support via phone or email with your order number.

You may be required to provide:
- confirmation of your shipping address e.g recent bill;
- order details including order number;
- order confirmation document;
- receipts.

Installation

If you reach out about installation issues, troubleshooting a problem with your electronic or appliance, or guidelines for using a specific feature, you are likely to be asked for:
- a receipt;
- photo of the item.

The customer support is likely to provide you with a step by step process for installing, use or troubleshooting, a link on the website with instructions or a product manual. If the issue cannot be resolved remotely, the company will schedule an appointment with one of their technicians to your address, therefore, you will be requested to confirm your current address.

Charges, payments, and billing

For wrongful billing or charges avail the following:
- transaction history e.g screenshot, PDF or CSV file;
- order details page.

More information

Backdrop Outlet Rating Based on 2 Reviews

Rating details

1.8
more details
Price Affordability
Website
Style and Design
Customer service

Rating stats

Rating trend

Summary of Backdrop Outlet Customer Service Calls

9 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Backdrop Outlet Customer Service?

Request for Information Question:

  • “I need to know when I will get my order #452611”

Refund Question:

  • “I need a refund on my previous order”

Other Question:

  • “My order”
  • “I haven't received an email on my order”
  • “Urgent”

About

Backdrop Outlet Return Policy
To read more: https://backdropoutlet.com/pages/returns
Backdrop Outlet Delivery Policy
Orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when ordering. Backdrop Outlet will notify The User if there is an issue with filling The Customer's order. Shipping fees are based on The User's order's weight, destination and shipping method. Shipping times are not guaranteed. Quality workmanship takes time, so please be patient. Please be aware that ordered items may arrive in separate boxes. backdropoutlet.com also cannot ship a tube larger than 6 feet internationally. Muslin takes 6 to 8 weeks for production. Titanium Cloth, Platinum Cloth, Baby Drops, Dura Drops, Diamond Cloth and Candy Floors take 5 to 7 business days for production. Platinum Cloth (Lightweight Cloth) sizes 8x10, 10x10, 10x20 and 9x16 and All Titanium Cloth (Heavyweight Cloth) sizes need to have a physical street address for shipping.
To read more: https://backdropoutlet.com/pages/shipping-return-policy
Backdrop Outlet Privacy Policy
backdropoutlet.com are committed to protecting The User's personal information and The Client's right to privacy. Website take The Customer's privacy very seriously. In this privacy notice, Website describe Backdrop Outlet's' privacy policy. Website seek to explain to The Client of Backdrop Outlet in the clearest way possible what information The Company collect, how Backdrop Outlet use it and what rights The User of company services have in relation to it. The Company hope The User take some time to read through it carefully, as it is important. Please read this privacy policy carefully as it will help The Client of Backdrop Outlet make informed decisions about sharing The User's personal information with Website Name and Contact Data. backdropoutlet.com collect The Client's first and last name, email address, postal address, phone number, and other similar contact data. Website collect passwords, password hints, and similar security information used for authentication and account access. The Company collect data necessary to process The Client's payment if The User of Website make purchases, such as The Customer's payment instrument number (such as a credit card number), and the security code associated with The User's payment instrument.
To read more: https://backdropoutlet.com/pages/privacy-policy
Backdrop Outlet FAQ
To read more: https://backdropoutlet.com/pages/faqs-and-help
Backdrop Outlet Pros and Cons

Cons: Not reliable people, Company has horrible customer service

Backdrop Outlet reviews and complaints

Backdrop Outlet is ranked 404 out of 1936 in Appliances and Electronics category

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