Skip to content
Write review For Business
  • Login

Contact Backcountry Customer Service

How to Reach a Person at Backcountry

Verified Contact Information

Toll-Free Number:

  • 1-800-409-4502
Call Now
Send Message

Customer Service:

  • 1-800-233-7159

Customer Service:

service@backcountry.com

General Info:

info@backcountry.com

Backcountry Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Backcountry Phone Number
1 (800) 409-4502
Most Popular Backcountry Email Address
service@backcountry.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
53% phone, 47% email
Common Reasons for Contact
Return/ replace, request for information, shipping and delivery
View full overview

How to Contact Backcountry Customer Service?

The Backcountry customer service phone number for inquiries is (800) 409-4502. This toll-free number is available for clients who prefer to speak directly with a representative. Whether you have questions about products, need assistance with an order, or require customer support, this line is designed to provide you with the help you need. It's important to note that the response time may vary depending on the volume of calls and the complexity of your inquiry. However, Backcountry contact strives to offer efficient and helpful service to ensure customer satisfaction.

For those who prefer written communication, the Backcountry customer service email address is service@backcountry.com. This email is monitored by the contact team, who are ready to assist with any questions, concerns, or feedback you may have. Whether it's about product details, order status, or any other inquiries, sending an email to this address is a convenient way to get in touch with the customer service. Remember, while email responses might take a bit longer compared to phone calls, the Backcountry customer service team is committed to providing thorough and helpful responses to all email inquiries.

Backcountry hours of operation are from Monday through Sunday, from 8am to 8pm Mountain Time (MT). This wide range of hours means that you can contact the customer service at a time that is convenient for you, whether you're reaching out during the weekday or on a weekend. Whether you're calling to place an order, need information on a product, or have any other questions, you can expect to find a customer service representative available to assist you during these hours. It's important to have this information handy, especially if you need to contact Backcountry outside of their regular Backcountry hours.

The Backcountry headquarters is located at 1678 West Redstone Center Drive, Park City, UT. This address serves as the central hub for the company's operations. If you need to send any official documents, inquiries, or feedback, this is the address you should use. It's also the location where the company's leadership team is based, making it a significant point of contact for any corporate-level inquiries or feedback. Remember, when sending correspondence to the Backcountry address, it's a good idea to include your contact information and a clear subject line to ensure your message is directed to the appropriate department.

PissedConsumer Club

Contact Information

Backcountry Website:

Backcountry Help Center:

Corporate Office Address:

Backcountry.com
1678 West Redstone Center Drive, Suite 210
Park City, Utah 84098
United States

Why Customers Call Backcountry?

Top Reasons of Customers Calls

  • Shipping and Delivery 40%
  • Return/ Replace 24%
  • Request for Information 12%
  • Customer Inquiries & Issues 12%
  • Product/ Service 8%
  • Payments and Charges 4%

Shipping and Delivery

40%
  • "Didn't receive my order"
  • "Bindings came missing parts"
  • "Shipping complaint"

Return/ Replace

24%
  • "Return item"
  • "Return"
  • "Return for item in transit"

Request for Information

12%
  • "Place order"
  • "To check on my order it's been 5 days"
  • "Help placing an oreer"

Customer Inquiries & Issues

12%
  • "Reach a merchandising specialist- Mike Foster"
  • "Dissatisfied customer"
  • "Buy something"

Product/ Service

8%
  • "Bad product"
  • "Product into"

Payments and Charges

4%
  • "You billed my address(98 Highland Ave. Binghamton NY…but you sent it to 100 Stone Manor Drive, Marborough, Mass. order number b485/910795, and tonight"

Compare Backcountry Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Moosejaw
Moosejaw Customer Service
stars-rating-fill
5.0 out of 5
evo
evo Customer Service
Recreational Equipment
Recreational Equipment Customer Service
stars-rating-fill
4.5 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Backcountry? What happened? What can we help you with?
Submit review Don't show this popup
Backcountry
Reviews Contacts Community