Backcountry Phone Numbers and Emails

Toll-Free Number:

  • (800) 409-4502
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Customer Service:

  • (800) 233-7159

Backcountry Emails:

Customer Service
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Backcountry Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    50% phone 50% email
  • The best email to contact Backcountry is 92% of customers use this email address to address their issues and concerns.

  • The best phone number to call Backcountry is 8004094502. 72% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Saturday, while the shortest are on Wednesday and Thursday.

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How to Contact Backcountry Customer Service?

Most Popular Number:

(800) 409-4502
Total calls: 26 Last call: Oct 16, 2023

The Backcountry customer service phone number for inquiries is (800) 409-4502. This toll-free number is available for clients who prefer to speak directly with a representative. Whether you have questions about products, need assistance with an order, or require customer support, this line is designed to provide you with the help you need. It's important to note that the response time may vary depending on the volume of calls and the complexity of your inquiry. However, Backcountry contact strives to offer efficient and helpful service to ensure customer satisfaction.

For those who prefer written communication, the Backcountry customer service email address is This email is monitored by the contact team, who are ready to assist with any questions, concerns, or feedback you may have. Whether it's about product details, order status, or any other inquiries, sending an email to this address is a convenient way to get in touch with the customer service. Remember, while email responses might take a bit longer compared to phone calls, the Backcountry customer service team is committed to providing thorough and helpful responses to all email inquiries.

Backcountry hours of operation are from Monday through Sunday, from 8am to 8pm Mountain Time (MT). This wide range of hours means that you can contact the customer service at a time that is convenient for you, whether you're reaching out during the weekday or on a weekend. Whether you're calling to place an order, need information on a product, or have any other questions, you can expect to find a customer service representative available to assist you during these hours. It's important to have this information handy, especially if you need to contact Backcountry outside of their regular Backcountry hours.

The Backcountry headquarters is located at 1678 West Redstone Center Drive, Park City, UT. This address serves as the central hub for the company's operations. If you need to send any official documents, inquiries, or feedback, this is the address you should use. It's also the location where the company's leadership team is based, making it a significant point of contact for any corporate-level inquiries or feedback. Remember, when sending correspondence to the Backcountry address, it's a good idea to include your contact information and a clear subject line to ensure your message is directed to the appropriate department.

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Contact Information

Backcountry Website:

Backcountry Help Center:

Corporate Office Address:
1678 West Redstone Center Drive, Suite 210
Park City, Utah 84098
United States

Backcountry Rating Based on 5 Reviews

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Summary of Backcountry Customer Service Calls

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Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Backcountry?

Shipping and Delivery Question:

  • “Didn't receive my order”
  • Shipping complaint
  • “Didn't get my 15% discount off my order”

Return/ Replace Question:

  • “Return for item in transit”
  • “Return item”
  • “Return”

Product/ Service Question:

  • “Bad product”
  • “Product into”

Request for Information Question:

  • “To check on my order it's been 5 days”

Other Question:

  • “Reach a merchandising specialist- Mike Foster”
  • “Dissatisfied customer”
  • “Bindings came missing parts”

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