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Contact Back In The Saddle Customer Service

How to Reach a Person at Back In The Saddle

Verified Contact Information

Toll-Free Number:

  • 1-800-865-2478
    Place Orders
Call customer service
Send Message

Customer Service:

  • 1-877-756-5068

Back In The Saddle Emails:

Media
csquestions@potpourrigroup.com

Back In The Saddle Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Back In The Saddle Phone Number
1 (800) 865-2478
Average Calls duration
6 minutes
Most Popular Back In The Saddle Email Address
social@potpourrigroup.com
Issue Resolution Rate
Low (33% reported full resolution)
Contact Method Distribution
83% phone, 17% email
Common Reasons for Contact
Request for information, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Back In The Saddle?

Most Popular Number:

(800) 865-2478
Place Orders
Total calls: 10 Issue resolved: 1 Last call: Apr 9, 2025

Back In The Saddle customer service phone number is 877 756 5068. Whether you want to purchase horse-themed clothing, sleepwear, accessories, footwear, jewelry, collectibles or other items, but need assistance, use the support number to get in touch with specialists. The customer care department can provide you with information connected to the things, solve problems and difficulties during the ordering process or payments.
To place an order and solve issues related to the location and parcels, call the telephone number 800 865 2478. The Back In The Saddle phone number allows customers to talk with the specialists, explain the issues and receive the direct instructions.

Back In The Saddle email for customer service questions is csquestions@potpourrigroup.com. To get the written tutorials from the support managers, send the request to the email address. Indicate in the letter the problem you faced and provide additional explanations. Mention your contact number to allow customer care managers to call you in case details are needed. For media inquiries, send the letter to the social@potpourrigroup.com.

Back In The Saddle address is 101 Billerica Ave., Building 2 N Billerica, Massachusetts 01862
United States. This is the Back In The Saddle headquarters which places the governing employees of the company. To reach one of the departments, send the letter to the head office address. The period for the response can be long due to the destination. The additional mailing address of the company is 2 BITS Trail P.O. Box 3336 Chelmsford, MA 01824-0936, US.

Back In The Saddle website offers you to reach the specialists via the online chat of the company. Open the site and click the icon of the Back In The Saddle live chat at the bottom of the page. The chat generates responses in a few minutes.

PissedConsumer Club

Contact Information

Back In The Saddle Website:

Back In The Saddle Help Center:

Corporate Office Address:

Back In The Saddle
101 Billerica Ave., Building 2
Massachusetts 01862
United States

Other Info (opening hours):

Additional Address:

2 BITS Trail

P.O. Box 3336

Chelmsford, MA 01824-0936, US

More contact details

Fax:

+1 (800) 866-3235

Summary of Back In The Saddle Customer Service Calls

15 TOTAL
CALLS
05:50 AVG CALL
DURATION
33% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Back In The Saddle?

Shipping and Delivery Question:

  • “Missing item”
  • “I want to the items re delivered please”
  • “Wanting to see if they can change my shipment day”

Payments and Charges Question:

  • “Why are you charging me 21.50”
  • “Im being charged 14.99 for a fee i never signed up for. Take it off NOW. I I don't even shop at that store. I have notified you leople a few time times now with no response. Take it off now and refund me for all the money you took frim me. N O W!!!!”

Request for Information Question:

  • “Customer inquiry”
  • “Order check on”

Product/ Service Question:

  • “I have miss placed my order and tracking numbers for my last order placed approx two+ weeks ago. My name is Sharon Svigel, Tucson ax. Could you please email me the tracking Number? Thank you”

Other Question:

  • “Receive future catalogs”
  • “My previous order”

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