Skip to content
Write review For Business
  • Login

Contact Bachmann Trains Customer Service

Bachmann Trains Phone Numbers and Emails

Customer Service Number:

  • (215) 533-1600
    USA
Call customer service
Send Message

Customer Service:

  • +4 991 879 7220
    Germany

Bachmann Trains Emails:

Customer Service
Parts, USA, USA, Web Store Order
General Info
Is this your business?

Bachmann Trains Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    67% phone 33% email
  • The best phone number to call Bachmann Trains is (215) 533-1600. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Wednesday. The average call time is 12 minutes.

  • Be prepared for the call as Bachmann Trains may ask you for the following information to identify you as a customer: first and last name.

View full overview ›

How to Contact Bachmann Trains?

Most Popular Number:

(215) 533-1600
USA

If you are in the USA, call Bachmann Trains customer service at 1-215-533-1600. The Bachmann Trains telephone number in Germany is +4-991-879-7220. If you are in the United Kingdom, call +44-1455-841-7565. The agents at these numbers can assist with all customer service concerns, such as orders, repairs, and returns. Customer service will also provide you with product information. You can also call and arrange to visit the corporate office. The address is Bachmann Industries, Inc., 1400 East Erie Avenue, Philadelphia, Pennsylvania 19124, United States.

You can use the Bachmann Trains email system to communicate with the company in writing. For general information, you can send an email to info@bachmanntrains.com or contactus@bachmanntrains.com. Inquiries about parts in the USA can be emailed to parts@bachmanntrains.com. For other inquiries regarding USA-related issues, send your email to service@bachmanntrains.com. The dedicated email address for web store orders is webstore@bachmanntrains.com. You can expect a response within 2 to 3 days. For urgent matters, please call customer care.

Bachmann Trains' customer service hours are from 9:00 AM to 5:00 PM Monday through Friday. The office is closed on public and bank holidays. You can still send emails outside these hours, and a representative will respond as soon as possible during service hours. Customer satisfaction is a top priority, and the team strives to provide timely and helpful support.

It is easy to contact the company via the Bachmann Trains website. Go to the site and click on “Contact Us.” The departments are indicated on the screen. Just follow the prompts and select the department you want. To save time and receive the most helpful response, please direct any questions, comments, or concerns to the correct department as listed on the screen. Please note that response times from the company's customer service team may be longer during peak business seasons.

PissedConsumer Club

Contact Information

Bachmann Trains Website:

Bachmann Trains Help Center:

Corporate Office Address:

Bachmann Industries, Inc.
1400 East Erie Avenue
Philadelphia, Pennsylvania 19124
United States

Other Info (opening hours):

Other Locations:

Moat Way, Barwell

Leicestershire

LE9 8EY, U.K.

Fax: +44-1455-841787


Niederlassung Deutschland

Am Umspannwerk 5

D-90518 Altdorf Bei Nürnberg

Germany

Fax: +49-9187-9722-22

More contact details

Fax:

+1 (215) 744-4699

Bachmann Trains Rating Based on 2 Reviews

Rating details

4.0
more details
Diversity of Products or Services
Customer service
Price Affordability
Delivery Service

Rating stats

Rating trend

How Good is Bachmann Trains's Customer Service?

Cozette Hxf
Cozette Hxf
Feels Satisfied | Aug 02, 2024

Fantastic

Read full quote
Taurus Nxy
Taurus Nxy
Feels Satisfied | Feb 24, 2024

Answered my question! Thanks.

Read full quote

Summary of Bachmann Trains Customer Service Calls

4 TOTAL
CALLS
11:47 AVG CALL
DURATION
100% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bachmann Trains?

Request for Information Question:

  • “How to hook up electric to track. Purchased train from old friend’s estate. Need help hooking up”

Product/ Service Question:

  • “Products”

Shipping and Delivery Question:

  • “Wrong color track delivered.”

Other Question:

  • “Ho train repair”

Compare Bachmann Trains Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Bachmann Trains? What happened? What can we help you with?
Submit review Don't show this popup