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I signed up for a payment plan on AXS for a concert that is coming up. About a month after this my bank issued me one of those new cards with the security chip in it.

This card had a different number than the one I payed with. Apparently it is Axs policy to cancel your order without even asking you if you would like to update your card number.

So now not only did I lose my tickets to the event, but I also lost out on the money I paid so far because they tried to refund to my old card. AXS will not be having my business again and I warn all others to stay away.

Reason of review: Poor customer service.

Monetary Loss: $57.

Preferred solution: Full refund.

AXS Cons: False claims and misrepresentations.

Location: Denver, Colorado

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