Avista Utilities Phone Numbers and Emails

Toll-Free Number:

  • (800) 227-9187
    Residential customers

Business Customer Service:

  • (800) 936-6629
    Business customers

Investors/ Franchasing:

  • (800) 222-4931


  • (509) 495-4174

Avista Utilities Email:

General Info
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How to Contact Avista Utilities Customer Service?

Most Popular Number:

(800) 227-9187
Residential customers

Avista Utilities provides several contacts to get in touch with company representatives for different types of customers. If you are a residential customer, call here: 800-227-9187. The company provides another support number for business clients: 800-936-6629. Do you have some hearing impaired? Dial 711. While detecting a gas leak or a downed power line, immediately contact the telephone number 800-227-9187. Also, there is a 24-hour media line that is available at the following company contact: 509-495-4174. Apply here with any media-related questions if you are a journalist or other media person.

Avista Utilities corporate office is located in the United States at the following address: Avista Corporation, 1411 E. Mission Ave. Spokane, Washington 99252-0001. Use it for sending bill payments. Also, there is another address: Avista Utilities Customer Service, MSC-34 P.O. Box 3727 Spokane, Washington 99220-3727. It is intended for receiving other correspondence, for example, those corporate-related papers that the company email doesn’t accept.
Make sure that you have written all significant data on the envelope correctly. Even due to a minor mistake in address, your letter may not reach the desired destination.

The company representatives receive customers during the following business hours: Monday through Friday from 7 a.m. to 7 p.m. GMT-5 and from 9 a.m. to 5 p.m. GMT-5 on Saturdays. So, keep it in mind when you plan to contact Avista Utilities customer service. If you are a media person, there is a media line whose representatives are ready to help 24/7. Since the business hours may change, check actual information on the official website by visiting the “Contact Us” page.

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Contact Information

Avista Utilities Website:

Avista Utilities Help Center:

Corporate Office Address:

Avista Corporation
1411 E. Mission Ave.
Spokane, Washington ‍99252-0001
United States

Other Info (opening hours):


Monday - Friday: 7:00 am - 7:00 pm

Saturday: 9:00 am - 5:00 pm

Privacy Inquiries

MSC-18, PO Box 3727,

Spokane, WA 99220-3727

More contact details

Summary of Avista Utilities Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Avista Utilities?

Account Question:

  • “Update account info and pay bill”

Staff Question:

  • “Moving service”

Activation/ Cancellation Question:

  • “To cancel service”

Other Question:

  • “Not getting gas into our house?”
  • “Pissed”
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