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Contact Avelo Airlines Customer Service

Avelo Airlines Phone Numbers and Emails

Customer Service Number:

  • (346) 616-9500
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Customer Service:

  • (346) 299-5725

Avelo Airlines Emails:

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How to Contact Avelo Airlines Customer Service?

Most Popular Number:

(346) 616-9500
Total calls: 24 Issues resolved: 3 Last call: Feb 18, 2025
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PissedConsumer Reporter

To talk with one of the Avelo Airlines customer service representatives by phone in real-time, dial the following number: 346-616-9500. This line is designed for any issues related to trips. You can ask for details of the destination you are interested in, make a reservation or cancel it, as well as find out general information about the company. Are you interested in purchasing products and getting a shopping experience in the Avelo store? Call 1-803-920-1828.

As issues are different, Avelo Airlines provides separate email addresses for each case. If you are a media person who gathers information about the company for coverage in the newspaper, magazine, or online media where you work, discuss this matter with the appropriate specialist at media-inquiries@aveloair.com. Do you have any questions or concerns related to the privacy policy? Email to privacy@aveloair.com. To get in touch with the customer service team to leave your feedback, visit the “Contact us” page of the Avelo Airlines website, follow the “this form” hyperlink in the “Submit Feedback” block, and fill out a contact form.

If you are going to visit the Avelo Airlines headquarters, write down where it is located: Avelo Airlines Inc. 12 Greenway Plaza, Suite 400 Houston, Texas 77046, United States. You can ask for help in the matter of how to get to the main office by calling 346-616-9500. Plotting the route from your home to the company’s headquarters on the map is another way to understand the location of the main office better. You can also use the above-mentioned Avelo Airlines address for sending letters and documents. In this case, add “Customer Care” before the address on an envelope.

The company does not provide information regarding the business hours for communication with customer service by phone. However, you can find out the actual schedule by calling 346-616-9500. Remember that hours may change. So, if you need to contact Avelo Airlines customer service in the future one more time, ask for the actual schedule again.

Avelo Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Avelo Airlines Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    70% phone 30% email
  • The best phone number to call Avelo Airlines is 3466169500. 57% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday and Monday, while the shortest are on Wednesday. The average call time is 2 minutes.

  • Be prepared for the call as Avelo Airlines may ask you for the following information to identify you as a customer: email or first and last name.

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PissedConsumer Club

Contact Information

Avelo Airlines Website:

Avelo Airlines Help Center:

Corporate Office Address:

Avelo Airlines Inc.
12 Greenway Plaza, Suite 400
Houston, Texas 77046
United States

Avelo Airlines Rating Based on 10 Reviews

Rating details

1.0
more details
Exchange, Refund and Cancellation Policy
Customer service
Additional Fees
Discounts and Special Offers

Rating stats

Rating trend

How Good is Avelo Airlines's Customer Service?

Aurore Orw
Aurore Orw
Feels Satisfied | Jun 05, 2024

They did a good job with my problem

Read full quote
Labria Zpp
Labria Zpp
Feels Satisfied | Sep 08, 2023

Exceeded expectations

Read full quote

Summary of Avelo Airlines Customer Service Calls

41 TOTAL
CALLS
01:37 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Avelo Airlines?

Activation/ Cancellation Question:

  • “Cancel”
  • “Flight canceled”
  • “Problem with cancellation”

Request for Information Question:

  • “Confirm Confirmation number”
  • “Speak to a person”
  • “Status of travel funds”

Return/ Replace Question:

  • “Cost for Possible flight change”
  • “Change my email. It's wrong”
  • “Change middle name on booked ticket”

Product/ Service Question:

  • “I want to make a reservation”
  • “Make a reservation from Atlanta, Georgia to New Haven, Connecticut”
  • “Technical difficulties trying to add baggage using travel funds”

Payments and Charges Question:

  • “I tried to use the travel credit but it did not change amount”

Employment Question:

  • “Updates on employment”

Website/ Application Question:

  • “Having problem with website”

Other Question:

  • “Baggage”
  • “I can't find my flight”
  • “Ordinances regarding Pet Travel”

Compare Avelo Airlines Customer Service To

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