Automotive Electronic Solutions - Bait and Switch
On November 1, 2011 I contacted Automotive Electronic Solutions in order to get a quote on an Electronic Control Module (ECM) for my 2001 Infiniti I30. I spoke to Roberto Garcia.
Roberto proceeded to locate and quote the module that I needed for the Infiniti I30, he stated that he had one in stock, and he provided a written quote for $ 380.00 for a remanufactured unit.
On November 1, 2011 I place the order for this unit with Roberto. Today marked a week gone by with no word from Automotive Electronic Solutions regarding the shipment of the unit, so I proceeded in trying to contact them to get an update on the status of the shipment, and to get a tracking number.
I called for Roberto this morning, and left a voice mail asking him to call me, and by noon since I hadn't heard from him I sent him an e-mail asking him to call me. By 3:00, I still hadn't heard anything so I called again, and left a message with the operator for him to call me back.
Several minutes ago, I received a call from Roberto. Roberto now states that the part he showed in stock on November 1st wasn't actually in stock, and it will now cost an extra $ 180.00 for the ECM that is needed for the Infiniti I30.
The fact that it took my follow up after 7 days to find out that the ECM was not in stock, and then to top it off by stating that it would now cost an extra $ 180.00 for the part that I need is frustrating to say the least as my car is in the shop awaiting this part.
After this occurence I checked the better business bureau on Automotive Electronic Solutions. I suggest anyone thinking about doing business with AES check the BBB information available online.
More Review Details
- Monetary loss:
- Product or service
- Electronic Control Module
- Review category