Auto Shack Phone Numbers and Emails

Toll-Free Number:

  • (866) 990-3871
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Auto Shack Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Auto Shack is 8669903871.

  • The longest wait times are on Tuesday, while the shortest are on Monday. The average call time is 5 minutes.

  • People call Auto Shack mainly because of return/ replace, refund, shipping and delivery.

How to Contact Auto Shack?

Most Popular Number:

(866) 990-3871
Total calls: 20 Last call: May 29, 2024

Customers who need information or assistance with shipping, delivery, security, and returns must call Auto Shack customer service at the toll-free number 1-866-990-3871. Return queries must also be discussed with agents at this Auto Shack phone number. Customer service also assists with general inquiries about the company, its products, and its warranties. The customer service number can be called Monday through Saturday between 9 AM and 6 PM EST. The office is closed on Sundays.

Auto Shack allows customers to contact the company via its website at Usually, a customer uses the website mainly to check the order status. But the website offers much more. To access all the information, log in to the website. Customers who don't have login permission already can register and then log in. When logged in, click on Customer Care, and a new page will appear on the device's screen. Customers can get most of the answers to general questions on this page. Click on the relevant category for more information about a specific product or service. The site will then direct the customer to the applicable page. Alternatively, a customer can email the Auto Shack customer service at the bottom of the page.

The main Auto Shack location is its corporate office in Canada. The official headquarters address is Auto Shack Inc., Ottawa, Ontario, Canada. The United States headquarters is 42832 State Route 12, Alexandria Bay, NY 13607, United States. Letters, documents, and other materials meant for management will be delivered to these two addresses. Board meetings are also held at the corporate address. For other Auto Shack addresses, check the website for the nearest location.

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Contact Information

Auto Shack Website:

Auto Shack Help Center:

Corporate Office Address:

AutoShack Inc.
Ottawa, Ontario

Other Info (opening hours):


Monday - Friday: 8:00am - 7:00pm

Saturday - Sunday: 9:00am - 5:00pm

More contact details

Auto Shack Rating Based on 2 Reviews

Rating details

more details
Exchange, Refund and Cancellation Policy
Turnaround Time
Delivery Service
Advertised vs Delivered

Rating stats

Rating trend

Summary of Auto Shack Customer Service Calls

05:01 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Auto Shack?

Return/ Replace Question:

  • “Return”
  • “Replacement parts”

Shipping and Delivery Question:

  • “Missing order”
  • “U guys sent me the wrong parts”
  • “Can get a delivery date”

Refund Question:

  • Refund almost 2 months old not recieved

Staff Question:

  • “Customer service”

Product/ Service Question:

  • “Order a part”

Request for Information Question:

  • “Looking for a left front wheel assembly for a 2006 250 HD I need the whole hub the connect the rocker the ball joint the inner and outer tie rod ends in and the brake lines I need the whole wheel hub”

Other Question:

  • “Want to oder ML radiator for 1999 model”
  • “Missing parts from Order”
  • “To Rtn a part order”

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