Skip to content
  • Login

Contact Auto Shack Customer Service

Auto Shack Phone Numbers and Emails

Toll-Free Number:

  • (866) 990-3871
Call customer service
Is this your business?

How to Contact Auto Shack?

Most Popular Number:

(866) 990-3871
Total calls: 21 Last call: Dec 26, 2024
author avatar
PissedConsumer Reporter

Customers who need information or assistance with shipping, delivery, security, and returns must call Auto Shack customer service at the toll-free number 1-866-990-3871. Return queries must also be discussed with agents at this Auto Shack phone number. Customer service also assists with general inquiries about the company, its products, and its warranties. The customer service number can be called Monday through Saturday between 9 AM and 6 PM EST. The office is closed on Sundays.

Auto Shack allows customers to contact the company via its website at www.autoshck.com. Usually, a customer uses the website mainly to check the order status. But the website offers much more. To access all the information, log in to the website. Customers who don't have login permission already can register and then log in. When logged in, click on Customer Care, and a new page will appear on the device's screen. Customers can get most of the answers to general questions on this page. Click on the relevant category for more information about a specific product or service. The site will then direct the customer to the applicable page. Alternatively, a customer can email the Auto Shack customer service at the bottom of the page.

The main Auto Shack location is its corporate office in Canada. The official headquarters address is Auto Shack Inc., Ottawa, Ontario, Canada. The United States headquarters is 42832 State Route 12, Alexandria Bay, NY 13607, United States. Letters, documents, and other materials meant for management will be delivered to these two addresses. Board meetings are also held at the corporate address. For other Auto Shack addresses, check the website for the nearest location.

Auto Shack Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Auto Shack is 8669903871.

  • The longest wait times are on Thursday and Tuesday, while the shortest are on Monday. The average call time is 5 minutes.

  • People call Auto Shack mainly because of return/ replace, refund, shipping and delivery.

PissedConsumer Club

Contact Information

Auto Shack Website:

Auto Shack Help Center:

Corporate Office Address:

AutoShack Inc.
Ottawa, Ontario
Canada

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 7:00pm

Saturday - Sunday: 9:00am - 5:00pm

More contact details

Auto Shack Rating Based on 3 Reviews

Rating details

1.0
more details
Exchange, Refund and Cancellation Policy
Price Affordability
Delivery Service
Discounts and Special Offers

Rating stats

Rating trend

Summary of Auto Shack Customer Service Calls

21 TOTAL
CALLS
05:01 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Auto Shack?

Shipping and Delivery Question:

  • “Missing parts from Order”
  • “Missing order”
  • “U guys sent me the wrong parts”

Return/ Replace Question:

  • “Return”
  • “Replacement parts”

Payments and Charges Question:

  • “I placed an order, was debited from my account but did not receive an invoice or tracking number”

Refund Question:

  • Refund almost 2 months old not recieved

Staff Question:

  • “Customer service”

Product/ Service Question:

  • “Order a part”

Request for Information Question:

  • “Looking for a left front wheel assembly for a 2006 250 HD I need the whole hub the connect the rocker the ball joint the inner and outer tie rod ends in and the brake lines I need the whole wheel hub”

Other Question:

  • “Want to oder ML radiator for 1999 model”
  • “To Rtn a part order”
  • “Need labels”

Compare Auto Shack Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Auto Shack? What happened? What can we help you with?
Submit review Don't show this popup