Washington, District Of Columbia
1 comment
Not resolved

Update by user Jul 02, 2012

UPDATED ******* original issue has been resolved in a professional courteous manner. Thanks to the business for taking the time out to address concerns. ******

Original review posted by user May 07, 2012

horrendously unprofessional, caught mechanic in a LIE when warranty no fee work was involved, customer service

backed up his LIE. dishonest business practices, horrible customer service,not honoring warranty work, ridiculous

price inflation, replacing unnecessary parts, causing vehicle problems that were not there prior to entering the

bay, did not fix original issue, and damaged the vehicle, fiddling under the hood after diagnosis and realized they

wouldn't get more money out of me. Car is now being investigated by professionals for damage to parts and vehicle.

Car now has additional issue that was not there prior to entering the bay, and was apparent when pulling out of the

bay. I have had another very reputable service shop do a full diagnosis on the vehicle 2 days prior and a 30 year

mechanic who checked the vehicle out as well a day prior, both honest. Car was not driven all weekend after being

checked out by other mechanics and brought back here only to honor warranty work, at the advice of the other shop

and mechanic, who advised they should fix the issue properly since they already received payment. I always go to

professional shops and dealers to service my automobile. I actually paid less at a dealer for service in the past

with much better service, and quicker turn around time on service and concierge customer service with loaners and

courtesy vans. I brought it back to them against gut instinct, because i had already paid them a good deal of money

only weeks prior for the same issue, and at the mechanics advice. I brought it to them originally because they are

close to home to fix a problem that needed immediate attention. This shop is a bunch of unethical liars and

cheaters. My family, friends and professional colleagues have already been notified to AVOID this unethnical


YOUR VEHICLE AND YOUR MONEY AND GO SOMEWHERE ELSE, you'll get MUCH BETTER PRICES, only necessary parts replaced and

quicker service, they are only out for to take your money here, it's quite apparent. do not trust these fakes and flakes! !!!!!!!!!!!!!!!!!!


Review about: Customer Service.

Review #317119 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $673
Preferred solution Not specified

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