Columbia, Maryland
0 comments
Not resolved

I ordered a truck tailgate cap from AutoAnything.The item came quickly and when opening it, I noticed it had "Wrinkles".

It seemed obvious that the cap was bent or the box hit with something. The box was not sturdy, but had no obvious damage (when looking at it later, there are some creases in the box, but they did not line up with all of the damage on the item). I called to return and replace. The AutoAnything rep.

asked if it was shipping damage. I said I could not confirm that it was or was not. They wanted me to blame shipping - but I couldn't tell, it could have been handling at any stage and would not be obvious to the person loading or shipping the item. They asked for pictures, which I sent.

Without calling, UPS showed up two days later to pick it up. My wife gave it to them then we heard nothing. I sent a couple e-mails (a specific rep gave me the e-mail to send the photos) with no response. After calling, they did give a refund.

They should have updated us on the status. It was frustrating that I had to take pictures of the damage and send it to them before they would act and then they would not send me a confirmation concerning their disposition. It was also frustrating that they would not tell me if they were sending a replacement or giving a refund. They only took action on the refund when I contacted them again.

Positives: quick shipping, quick return, I spoke with a person twice with just a short wait, refund given.Negatives: required photos of damage, tried to have me blame shipping, no communication, no initiative to replace or refund without further follow-up.

Review about: Bushwacker Smooth Tailgate Cap.

Review #855809 is a subjective opinion of a user.

PRODUCT OR SERVICE Bushwacker Tailgate Cap
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Auto Anything?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Rh Boats - Boat Repair Review RH Boats "This was not a satisfactory repair for me, and after some complaining the boat was taken back into the shop where the chine repairs where grinded down. During this time..." Read more Monster Transmission Transmission Review Monster Transmission "Transmission not as published on their website. A customer of mine came to me complaining of the transmission not shifting right. Then a no D4 or reverse. LESS THAN 1500..." Read more Michigan Motorz - EVIDENCE DEMANDS A VERDICT Michigan Motorz "We do not agree with this customer and his unpleasant comments to our dear dealer Michigan Motors and as matter of fact he should be appreciated that we were able..." Read more Seal Skin Covers - Boat cover that falls apart Seal Skin Covers "I purchased a boat cover from these clowns and after 4 months at split apart about 2 to 3 feet long. I sent them pictures of it and for $35.00..." Read more City Of Hope Hospital - A license to Kill! City Of Hope Hospital "My child tragically lost her life last year at City of Hope hospital, Duarte, CA. She was admitted to the hospital with an unresolved urinary tract infection. There were numerous..." Read more Zoom Tan Causes Cancer Zoom Tan "Tanning causes cancer. That's just a fact. According to the CDC: "Using a tanning bed, booth, or sunlamp to get tan is called indoor tanning. Exposure to ultraviolet (UV) rays..." Read more CriCut - Design Space Doesn't Work! CriCut "I feel like I have wasted my money on this machine, I have only had it a month and I can barely get through a project even a small one..." Read more Factory Outlet Store - The Company Promises Delivery Time Quicker Than FEDEX  Guarantees Factory Outlet Store "I ordered 2 headsets and USB wired conference speaker. The company website shows free shipping 2-5 business days which was adequate for my situation. Then they send the items SMART..." Read more