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Contact Australian Taxation Office Customer Service

How to Reach a Person at Australian Taxation Office

Verified Contact Information
  • +6 113 2865
    Individuals

Customer Service:

  • +6 113 1142
    Lodge and Pay Enquiries
  • +61 130 072 0092
    Order ATO Publications
  • +61 130 088 0217
    Payment Support

Emergency/ Hotline:

  • +61 180 080 6218

Report Fraud:

  • +61 180 000 8540

Business Customer Service:

  • +61 180 005 0377
    Foreign Investment Enquiries
  • +6 113 7226

Complaints/ Feedback:

  • +61 180 019 9010

General Info:

  • +6 126 216 1111
    Overseas Enquiries
Send Message

Customer Service:

annualreport@ato.gov.au
Annual Report
diverseaudiences@ato.gov.au
Audio Guides
copiesoftaxdocuments@ato.gov.au
Copies of Tax Documents Request
corporateinsights@ato.gov.au
Current Research Projects
taxstats@ato.gov.au
Tax and Superannuation Statistics

Business Customer Service:

corporatestrategy@ato.gov.au
Corporate Plan

Legal:

dpo@ato.gov.au

Media:

mediaunit@ato.gov.au

Report Fraud:

reportemailfraud@ato.gov.au

Australian Taxation Office Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Australian Taxation Office Phone Number
+6 113 2865
Most Popular Australian Taxation Office Email Address
copiesoftaxdocuments@ato.gov.au
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
75% phone, 25% email
Common Reasons for Contact
Shipping and delivery
View full overview

How to Contact Australian Taxation Office?

Australian Taxation Office phone number for individuals is +6 113 2865. If you have Lodge and Pay Enquiries contact the company at +6 113 1142. Individuals who need to order ATO Publications should contact the office at +61 130 072 0092. Do you need payment support? Call the customer care team at +61 130 088 0217 to get assistance. Customers who have faced or witnessed fraud should immediately report it by calling the company at +61 180 000 8540. The corporate emergency line for urgent inquiries can be reached at +61 180 080 6218.

Australian Taxation Office email address for fraud reports is reportemailfraud@ato.gov.au. The support department for business clients can be reached at corporatestrategy@ato.gov.au. Do you need assistance with annual reports? Drop a line at annualreport@ato.gov.au to address all your inquiries. Customers who need copies of their tax documents should send a request to copiesoftaxdocuments@ato.gov.au.
All media inquiries should be sent to mediaunit@ato.gov.au while the address for legal emails is dpo@ato.gov.au.

The company is headquartered in Canberra. Australian Taxation Office address is Australian Taxation Office, Ground Floor, Ethos House 28-36 Ainslie Avenue, Canberra, Australian Capital Territory 2600, Australia. If you want to have an in-office conversation with a company representative, you need to book an appointment in advance. If you seek to contact the company by post, send your letters to ATO Complaints, PO Box 1271, Albury NSW 2640.

Australian Taxation Office hours of operation are Monday through Friday between 8 am and 6 pm. Support phone lines are available during these business hours as well, however, some of the lines operate between 8 am and 5 pm. For example, the line for overseas inquiries and for international GST inquiries is available between 8 am and 5 pm.

Customers who prefer contacting the company online should go to the “Contact Us” page of the Australian Taxation Office website and scroll down to the “Go online” paragraph. Then, they should choose between “Live Chat”, “Social media and online forums”, and “In writing” contact options to submit a message or leave feedback.

PissedConsumer Club

Contact Information

Australian Taxation Office Website:

Australian Taxation Office Help Center:

Corporate Office Address:

Australian Taxation Office
Ground Floor, Ethos House 28-36 Ainslie Avenue
Canberra, Australian Capital Territory 2600
Australia

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 6:00pm


Mailing Addresses:

ATO Complaints

PO Box 1271

Albury NSW 2640


GPO Box 9990

Sydney NSW 2001


Tax Integrity Centre

PO Box 188

Albury NSW 2640

More contact details

Why Customers Call Australian Taxation Office?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 67%
  • Shipping and Delivery 33%

Customer Inquiries & Issues

67%
  • "GST for high value gift"
  • "Do u have to pay GST for a gift item worth USD1500?"

Shipping and Delivery

33%
  • "Haven't received my tax number"

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Why You Can Trust Our Contact Information

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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