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Contact Austin Kayak Customer Service

Austin Kayak Phone Numbers and Emails

Toll-Free Number:

  • (888) 828-3828
Call customer service

Customer Service:

  • (512) 687-3016

Austin Kayak Email:

Customer Service
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How to Contact Austin Kayak?

Most Popular Number:

(888) 828-3828
Total calls: 14 Issues resolved: 2 Last call: Mar 17, 2022
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PissedConsumer Reporter

The Austin Kayak phone number for customer service inquiries is 1-512-687-3016. You can call this helpline for general information about the company, its services and products. The professional customer care advisor will answer your questions about the product availability, price, and quality, help you choose the item according to your preferences and budget, and assist with refunding or returning should you have issues with your order. You can also use the following toll-free number: 1-888-828-3828 to reach the Help Center team. The Sales department representatives at 1-800-409-7669 are also ready to provide information and help find the item you need. If you have questions regarding the Privacy Policy, call 1-866-890-2810.

The Austin Kayak customer service email contact is customer@austinkayak.com. You can send your concerns, complaints, and compliments to this address, and the customer care team will get in touch with you to provide information or offer ways to resolve the issue as soon as they study your request. You can also email your inquiries to the Help Center at service@thehouse.com. The company representatives will be ready to discuss the refunds and return-related issues and help you cancel or modify your order before shipment. Alternatively, you can email support using the online form on the official website. To learn more about investment opportunities, write to investorrelations@campingworld.com.

The Austin Kayak hours for phone support are from 8 a.m. to 9 p.m. EST daily. You can call the customer care helpline for information and assistance within these hours. The company’s office hours are Monday to Friday between 10 a.m. and 7 p.m. EST. If you prefer communicating online, you can send a direct message to the customer service team via social media, and they will usually respond within several hours. If your inquiry is not time-sensitive, email it to the Austin Kayak Help Center or complete a request form on the official website, and the company representative will contact you as soon as they investigate your case.

You can visit the Austin Kayak website whenever you need to get in touch with the customer service team. Scroll the homepage to the Help and Support section and select the Contact Us option. Complete the form with the required information and your inquiry details, and click Submit. You will get a response from the company’s representatives as soon as they find ways to resolve your issue. If you need information about your order status, click the Track My Order button and follow the prompts. To send a direct message or follow the company via social media, click the preferred platform’s icon at the bottom of the main page.

Austin Kayak Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Austin Kayak is 8888283828. 74% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday and Wednesday, while the shortest are on Saturday and Sunday. The average call time is 6 minutes.

  • People call Austin Kayak mainly because of return/ replace, product/ service, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Austin Kayak Website:

Austin Kayak Help Center:

Corporate Office Address:

Austin Kayak
3106 Longhorn Blvd
Austin, Texas 78758
United States

Other Info (opening hours):

Customer Service Hours:

M-F 8am-6pm CST

Sat 9am-6pm / Sun 9am-3pm CST

More contact details

Austin Kayak Rating Based on 7 Reviews

Rating details

2.5
more details
Customer service
Turnaround Time
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Austin Kayak Customer Service Calls

19 TOTAL
CALLS
06:11 AVG CALL
DURATION
100% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Austin Kayak?

Shipping and Delivery Question:

  • “Online delivery”
  • “Did not get 15% for 1st tine buyers”

Return/ Replace Question:

  • “Return”
  • “Return item”

Product/ Service Question:

  • “Native drive warranty”
  • “Warranty claim”

Request for Information Question:

  • “Ordering question”

Other Question:

  • “Title for kayak”

About

Summary

Austin Kayak, LLC is an outdoor adventure retailer. The company headquarters is based in Austin, Texas, USA. It offers the following products: apparel, kayak fishing, camping, snorkel, and trailers. It is possible to order eGift Cards for any denomination. The company has an affiliate program for partners. Austin Kayak, LLC ships their products worldwide through the USPS and FedEx carriers. Express delivery option is possible. The company accepts returns within 45 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.

Austin Kayak reviews and complaints

Austin Kayak is ranked 383 out of 4498 in E-commerce category

Area Served

USA

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