Austin Energy Phone Numbers and Emails

Toll-Free Number:

  • (888) 340-6465
    Toll- Free

Customer Service:

  • (512) 974-1897
    Not English Language
  • (512) 477-3663
    TDD

Emergency/ Hotline:

  • (512) 322-9100
    Report A Power Outage

Report Fraud:

  • (512) 972-7475
    Report Electric Theft, Meter Tampering

General Info:

  • (512) 505-7181
    AE Design North - Kramer Lane Service Center
  • (512) 505-7682
    AE Design South - St. Elmo Service Center
  • (512) 322-6160
    Cell Towers And Pole Attachment
  • (512) 482-5346
    ECAD Energy Audits
  • (512) 322-6522
    Electric Distribution Easements
  • (512) 494-9400
    GreenChoice
  • (512) 972-7537
    Multifamily Partnership Program
  • (512) 322-6559
    On-Site Energy Resources/District Energy

Jobs/ Career:

  • (512) 322-6523

Media:

  • (512) 322-6514
    Media Relations

Austin Energy Emails:

Business Customer Service
Complaints/ Feedback
Streetlight Problems
Customer Service
Financial Support Plus 1 Program
General Info
Cell Towers And Pole Attachment, Customer Energy Solutions, ECAD Energy Audits, Green Building, GreenChoice, Multifamily Partnership Program, On-Site Energy Resources/District Energy, Open Records Requests, Public Information, Tree Pruning
Legal
Media
Community Outreach
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Austin Energy Contact Information

Austin Energy Website:

Austin Energy Help Center:

Corporate Office Address:

Austin Energy
721 Barton Springs Road
Austin, Texas 78704-1194
United States

Other Info (opening hours):

Additional Fax Numbers:

City Of Austin Utilities: +1 (512) 505-4037

Multifamily Partnership Program: +1(512) 505-4024


Hours

Monday - Friday: 7:00 a.m. - 9:00 p.m.

Saturday: 9:00 a.m. - 1:00 p.m.


Locations:

Utility Customer Service (East Branch)

Rosewood-Zaragosa Center

2800 Webberville Road

Austin, TX 78702

Utility Customer Service (North Branch)

8716 Research Blvd., Suite 115

Austin, TX 78758

Billing Address

PO Box 2267

Austin, TX 78783-2267

Fax:

+1 (512) 505-4035

Summary of Austin Energy Customer Service Calls

1 TOTAL
CALL
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Austin Energy Customer Service?

Other Question:

  • “To get my electric back on”

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