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Contact Austin Energy Customer Service

Austin Energy Phone Numbers and Emails

Toll-Free Number:

  • (888) 340-6465
    Toll- Free
Call customer service
Send Message

Customer Service:

  • (512) 974-1897
    Not English Language
  • (512) 477-3663
    TDD

Emergency/ Hotline:

  • (512) 322-9100
    Report A Power Outage

Report Fraud:

  • (512) 972-7475
    Report Electric Theft, Meter Tampering

General Info:

  • (512) 505-7181
    AE Design North - Kramer Lane Service Center
  • (512) 505-7682
    AE Design South - St. Elmo Service Center
  • (512) 322-6160
    Cell Towers And Pole Attachment
  • (512) 482-5346
    ECAD Energy Audits
  • (512) 322-6522
    Electric Distribution Easements
  • (512) 494-9400
    GreenChoice
  • (512) 972-7537
    Multifamily Partnership Program
  • (512) 322-6559
    On-Site Energy Resources/District Energy

Jobs/ Career:

  • (512) 322-6523

Media:

  • (512) 322-6514
    Media Relations

Austin Energy Emails:

Business Customer Service
Complaints/ Feedback
Streetlight Problems
Customer Service
Financial Support Plus 1 Program
General Info
Cell Towers And Pole Attachment, Customer Energy Solutions, ECAD Energy Audits, Green Building, GreenChoice, Multifamily Partnership Program, On-Site Energy Resources/District Energy, Open Records Requests, Public Information, Tree Pruning
Legal
Media
Community Outreach
Is this your business?

How to Contact Austin Energy?

Most Popular Number:

(888) 340-6465
Toll- Free
author avatar
PissedConsumer Reporter

Your easiest way to contact Austin Energy customer service is to call the toll-free number 1-888-340-6465. If you use a language other than English, call 1-512-974-1897 to contact customer service. You can use several Austin Energy phone numbers to reach a specific section directly. All the phone numbers are available on the website. For your convenience, we provide a few of the numbers. To report power outages, call the emergency hotline at 1-512-322-9100. If you want to report electricity theft or meter tampering, call 1-512-972-7475. The other numbers you'll find on the website include the numbers for the Kramer Lane and St.

You can use the Austin Energy email system if you prefer written correspondence with the company rather than discussing your concerns on the phone. For business inquiries, you can send your email to aecommercial@austinenergy.com. General information can be requested from customercare@coautilities.com. Details about street-light problems can be emailed to austin311@austintexas.gov. Any feedback can be emailed to aewebsitefeedback@austinenergy.com. More email addresses are available on the website. You can also email the support team and most sections via the message facility on the website.

You can visit the utility customer service (East branch) at Rosewood-Zaragosa Center, 2800 Webberville Road, Austin, TX 78702. The North branch utility customer service is located at 8716 Research Blvd., Suite 115, Austin, TX 78758. Austin Energy headquarters is located at the corporate office, which is located at Austin Energy, 721 Barton Springs Road, Austin, Texas 78704-1194, United States. If you have an unresolved issue, you can request an appointment with a senior representative at headquarters. The billing address is PO Box 2267, Austin, TX 78783-2267.

The Austin Energy website is part of customer service, and you can find all the applicable telephone numbers and email addresses. To access the information and links to free online resources, go to the website and click on "Contact Us." Alternatively, follow the company on Facebook, Twitter, YouTube, LinkedIn, and Instagram and send messages directly to customer service.

PissedConsumer Club

Contact Information

Austin Energy Website:

Austin Energy Help Center:

Corporate Office Address:

Austin Energy
721 Barton Springs Road
Austin, Texas 78704-1194
United States

Other Info (opening hours):

Additional Fax Numbers:

City Of Austin Utilities: +1 (512) 505-4037

Multifamily Partnership Program: +1(512) 505-4024


Hours

Monday - Friday: 7:00 a.m. - 9:00 p.m.

Saturday: 9:00 a.m. - 1:00 p.m.


Locations:

Utility Customer Service (East Branch)

Rosewood-Zaragosa Center

2800 Webberville Road

Austin, TX 78702

Utility Customer Service (North Branch)

8716 Research Blvd., Suite 115

Austin, TX 78758

Billing Address

PO Box 2267

Austin, TX 78783-2267

More contact details

Fax:

+1 (512) 505-4035

Summary of Austin Energy Customer Service Calls

3 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Austin Energy?

Other Question:

  • “Set up temporary power”
  • “To get my electric back on”

Ask a First Question About Austin Energy

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