Contact Austin Energy Customer Service

You can use the Austin Energy email system if you prefer written correspondence with the company rather than discussing your concerns on the phone. For business inquiries, you can send your email to aecommercial@austinenergy.com. General information can be requested from customercare@coautilities.com. Details about street-light problems can be emailed to austin311@austintexas.gov. Any feedback can be emailed to aewebsitefeedback@austinenergy.com. More email addresses are available on the website. You can also email the support team and most sections via the message facility on the website.

You can visit the utility customer service (East branch) at Rosewood-Zaragosa Center, 2800 Webberville Road, Austin, TX 78702. The North branch utility customer service is located at 8716 Research Blvd., Suite 115, Austin, TX 78758. Austin Energy headquarters is located at the corporate office, which is located at Austin Energy, 721 Barton Springs Road, Austin, Texas 78704-1194, United States. If you have an unresolved issue, you can request an appointment with a senior representative at headquarters. The billing address is PO Box 2267, Austin, TX 78783-2267.

The Austin Energy website is part of customer service, and you can find all the applicable telephone numbers and email addresses. To access the information and links to free online resources, go to the website and click on "Contact Us." Alternatively, follow the company on Facebook, Twitter, YouTube, LinkedIn, and Instagram and send messages directly to customer service.