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Contact Austin Energy Customer Service

How to Reach a Person at Austin Energy

Verified Contact Information

Toll-Free Number:

  • 1-888-340-6465
    Toll- Free
Call Now
Send Message

Customer Service:

  • 1-512-974-1897
    Not English Language
  • 1-512-477-3663
    TDD

Emergency/ Hotline:

  • 1-512-322-9100
    Report A Power Outage

Report Fraud:

  • 1-512-972-7475
    Report Electric Theft, Meter Tampering

General Info:

  • 1-512-505-7181
    AE Design North - Kramer Lane Service Center
  • 1-512-505-7682
    AE Design South - St. Elmo Service Center
  • 1-512-322-6160
    Cell Towers And Pole Attachment
  • 1-512-482-5346
    ECAD Energy Audits
  • 1-512-322-6522
    Electric Distribution Easements
  • 1-512-494-9400
    GreenChoice
  • 1-512-972-7537
    Multifamily Partnership Program
  • 1-512-322-6559
    On-Site Energy Resources/District Energy

Jobs/ Career:

  • 1-512-322-6523

Media:

  • 1-512-322-6514
    Media Relations

Business Customer Service:

aecommercial@austinenergy.com

Complaints/ Feedback:

austin311@austintexas.gov
Streetlight Problems
aewebsitefeedback@austinenergy.com

Customer Service:

aecapprogram@austinenergy.com
Financial Support Plus 1 Program
customercare@coautilities.com

General Info:

irprograminfo@austinenergy.com
Cell Towers And Pole Attachment
conservation@austinenergy.com
Customer Energy Solutions
ecad@austinenergy.com
ECAD Energy Audits
greenbuilding@austinenergy.com
Green Building
greenchoice@austinenergy.com
GreenChoice
multifamily.partnership@austinenergy.com
Multifamily Partnership Program
districtenergy@austinenergy.com
On-Site Energy Resources/District Energy
management.records@austintexas.gov
Open Records Requests
public.information@austintexas.gov
Public Information
utilityforestry@austinenergy.com
Tree Pruning

Legal:

custinfo@austinenergy.com

Media:

outreach@austinenergy.com
Community Outreach
communications@austinenergy.com
socialmedia@austinenergy.com

Austin Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Austin Energy Phone Number
1 (888) 340-6465
Most Popular Austin Energy Email Address
aecommercial@austinenergy.com
Contact Method Distribution
50% phone, 50% email
View full overview

How to Contact Austin Energy?

Most Popular Number:

(888) 340-6465
Toll- Free

Your easiest way to contact Austin Energy customer service is to call the toll-free number 1-888-340-6465. If you use a language other than English, call 1-512-974-1897 to contact customer service. You can use several Austin Energy phone numbers to reach a specific section directly. All the phone numbers are available on the website. For your convenience, we provide a few of the numbers. To report power outages, call the emergency hotline at 1-512-322-9100. If you want to report electricity theft or meter tampering, call 1-512-972-7475. The other numbers you'll find on the website include the numbers for the Kramer Lane and St.

You can use the Austin Energy email system if you prefer written correspondence with the company rather than discussing your concerns on the phone. For business inquiries, you can send your email to aecommercial@austinenergy.com. General information can be requested from customercare@coautilities.com. Details about street-light problems can be emailed to austin311@austintexas.gov. Any feedback can be emailed to aewebsitefeedback@austinenergy.com. More email addresses are available on the website. You can also email the support team and most sections via the message facility on the website.

You can visit the utility customer service (East branch) at Rosewood-Zaragosa Center, 2800 Webberville Road, Austin, TX 78702. The North branch utility customer service is located at 8716 Research Blvd., Suite 115, Austin, TX 78758. Austin Energy headquarters is located at the corporate office, which is located at Austin Energy, 721 Barton Springs Road, Austin, Texas 78704-1194, United States. If you have an unresolved issue, you can request an appointment with a senior representative at headquarters. The billing address is PO Box 2267, Austin, TX 78783-2267.

The Austin Energy website is part of customer service, and you can find all the applicable telephone numbers and email addresses. To access the information and links to free online resources, go to the website and click on "Contact Us." Alternatively, follow the company on Facebook, Twitter, YouTube, LinkedIn, and Instagram and send messages directly to customer service.

PissedConsumer Club

Contact Information

Austin Energy Website:

Austin Energy Help Center:

Corporate Office Address:

Austin Energy
721 Barton Springs Road
Austin, Texas 78704-1194
United States

Other Info (opening hours):

Additional Fax Numbers:

City Of Austin Utilities: +1 (512) 505-4037

Multifamily Partnership Program: +1(512) 505-4024


Hours

Monday - Friday: 7:00 a.m. - 9:00 p.m.

Saturday: 9:00 a.m. - 1:00 p.m.


Locations:

Utility Customer Service (East Branch)

Rosewood-Zaragosa Center

2800 Webberville Road

Austin, TX 78702

Utility Customer Service (North Branch)

8716 Research Blvd., Suite 115

Austin, TX 78758

Billing Address

PO Box 2267

Austin, TX 78783-2267

More contact details

Fax:

+1 (512) 505-4035

Summary of Austin Energy Customer Service Calls

3 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Austin Energy?

Other Question:

  • “Set up temporary power”
  • “To get my electric back on”

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Oncor
stars-rating-fill
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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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