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Contact Austin Bank Customer Service

How to Reach a Person at Austin Bank

Verified Contact Information

Toll-Free Number:

  • 1-800-644-9275
Call Now
Send Message

Customer Service:

  • 1-903-586-2265
    24Hour Bank
  • 1-888-758-2265
    24Hour Bank
  • 1-800-992-3808
    Activate A New Card
  • 1-903-295-9361
    Loan And Account Inquiry/Verification
  • 1-800-472-3272
    Lost or Stolen Debit Cards
  • 1-903-586-1526
    Routing Transit Number
  • 1-903-247-9571
  • 1-833-735-1892

Report Fraud:

  • 1-877-253-8964

Customer Service:

customercare@austinbank.com

Legal:

ibhelp@texasheritagebank.com

How to Contact Austin Bank?

Most Popular Number:

(800) 644-9275

The Austin Bank customer service phone number is (800) 644-9275. This is the toll-free line for calls regarding general inquiries. If you need ot raech the 24-hour bank line, please call (903) 586-2265 or (888) 758-2265. Do you need ot activate a new card? Dial (800) 992-3808 to proceed with the card activation process. Clients who need to report lost or stolen debit cards should immediately make a report by calling (800) 472-3272.

The Austin Bank email address for customer service is customercare@austinbank.com. As an alternative, you can submit a support request via the Austin Bank website.
All legal issues are addressed to the corporate legal department and should be sent to ibhelp@texasheritagebank.com. For urgent issues, the best solution is to contact the bank by phone.

The Austin Bank headquarters is located in Jacksonville. Do you need to get in touch with the company offline? Do you have documents or issues that need to be sent by post? If so, direct your correspondence to Austin Bank, P.O. Box 951 200 E. Commerce, Jacksonville, Texas 75766, United States.

The Austin Bank customer care phone lines are open 6 days a week. Monday through Friday, you can call the bank from 7 am to 7 pm, while on Saturday, the lines are available from 8 am to 12 pm. Please note that these hours are subject to change due to the holiday season, and on major holidays, the support team may not be available.

For more convenience, consumers can submit their inquiries right from the Austin Bank website. To proceed with this option, press the “Contact Us” button at the top of the page and provide the required information to fill out the form. After you submit the message, it will be reviewed by the Austin Bank customer service agents.

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Contact Information

Austin Bank Website:

Austin Bank Help Center:

Corporate Office Address:

Austin Bank
P.O. Box 951 200 E. Commerce
Jacksonville, Texas 75766
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 7:00pm

Saturday: 8:00am - 12:00pm

More contact details

Summary of Austin Bank Customer Service Calls

2 TOTAL
CALLS
04:13 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Austin Bank?

Account Question:

  • “Can't log into my online banking”

Cards Question:

  • “My card want give me any account information, not even my balance”

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