Contact Austin Bank Customer Service

The Austin Bank email address for customer service is customercare@austinbank.com. As an alternative, you can submit a support request via the Austin Bank website.
All legal issues are addressed to the corporate legal department and should be sent to ibhelp@texasheritagebank.com. For urgent issues, the best solution is to contact the bank by phone.

The Austin Bank headquarters is located in Jacksonville. Do you need to get in touch with the company offline? Do you have documents or issues that need to be sent by post? If so, direct your correspondence to Austin Bank, P.O. Box 951 200 E. Commerce, Jacksonville, Texas 75766, United States.

The Austin Bank customer care phone lines are open 6 days a week. Monday through Friday, you can call the bank from 7 am to 7 pm, while on Saturday, the lines are available from 8 am to 12 pm. Please note that these hours are subject to change due to the holiday season, and on major holidays, the support team may not be available.

For more convenience, consumers can submit their inquiries right from the Austin Bank website. To proceed with this option, press the “Contact Us” button at the top of the page and provide the required information to fill out the form. After you submit the message, it will be reviewed by the Austin Bank customer service agents.