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Update by user Jun 10, 2013

Here's latest news. I put this complaint on another review site- seems its in the same town Aurora.

The owner threatened me and the website owner with a lawsuit if it wasn't removed.

Both myself and the website owner told him to go ahead...should be great for business for a business owner to sue customers for voicing their displeasure at his bad behavior. I still have an $1800 paper weight hunk of junk.

Original review posted by user May 10, 2013

Decided to do it right and run it an hour at a time with 1/4 load like they state to break it in properly. After 5 hours, the cheap crimped battery lugs fell off; the fuel filter started leaking all over the place. After 9 hours, the connector on the circuit board that powers the fuel pump safety solenoid loosened, arched over and failed. Had to remove the plunger on the fuel pump to get it to work. After 14 hours- the engine died period- would not start for anything. All this happened during the first year of ownership. With every call to support- another condescending answer- like I'm a diesel mechanic. The engine died just over the year warranty- so the company basically said," take it to a diesel mechanic". Upon opening the engine- they discovered that the valve adjuster had backed out and fell out into the engine, causing the tappet to fall out and ruin the engine block- 14 hours. Not even enough time to warrant a valve adjustment. Ron Katz, the owner lied to me; lied to the mechanic. They first told him they would pay for a new engine if I paid for shipping. When he called back to order it, they told him I had to pay for it.They accused me of not using the right fuel; not knowing what I was doing...basically anything they could throw at me.

Buy a generator form this company at your own risk- the silent diesel is junk- the owner is a liar; and doesn't stand by his products.

Oh and don't believe the BBB A+ rating- its a sham. They wait till the time elapses; say they sent a response when they didn't, and call it resolved.

I have never dealt with a company so crooked. Lesson learned.

Monetary Loss: $1800.

Location: Hanover, Pennsylvania

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#2273814

I too have dealings 10/2022 with Aurora Generators and have been left sadly disappointed after spending over $20,000.00.

#879338

Thanks for putting up this website! I also have a so-called "silent" diesel.

Very disappointing performance. Would not start after it's first (mandated) 10 hour oil change because the "impossible to remove unless you broke it off" emission control fell off into the bottom of the case. After re-arranging the POS plastic fuel filter they put on it so that the fuel would flow, I had to bypass the fuel solenoid because the low oil pressure shut-down electronics failed. It does run now after a week of working on it.

This? In a brand new generator? Oh, yes, and when I finally did get it running, my domestic water pump (less than 1 hp) trips the breaker with only a light load on it. Technician says I need to replace my pump with a "soft-start" pump so there won't be a surge!

Hello?

My 5000 watt Coleman gas generator never tripped on the water pump. More to come!

#1177146
@PissedConsumer879338

Consumer Reports did a review of diesel generators and they rated one of the top brands. Don't see how one customer can have so many problems.

One issue fine.

Multiple issues is normally user related.

#2273816
@PissedConsumer879338

Aurora Generator needs to step up their game.

#812549

Review is from the same person posting all over the place. Some people should not own any tools or machines.

There are thousand of reviews out there and more positive ones than any other brand.

Kind of hard to trust a guy who spends his time trolling review sites.

#700042

wow... that does for me ... a new duromax looks like the way to go