Austin, Texas
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100% full Not resolved

I have purchased a Prime membership and subscribed to Audible. I purchase audiobooks with both the monthly credits and directly. The public customer facing web page states "Account page states "Save 30% on all audiobooks purchased without credits." I never received any discount. I contacted Audible customer support page and request a credit for 30% for all audiobooks I purchased without book credit.

Related: Audible - Taking Payments Without a Subsciption and Faulty Compplaints procedure

They flatly denied the request, even when I provided the proof from their own website.

I can easily see thousands of other Prime/Audible members have been duped too. I have filed a BBB complaint requesting refunds for all prime/audible members that purchase content without a credit and did not receive the promised discount.

Review about: Amazon Prime Membership.

I liked: First experience itself is bad.

Review #929729 is a subjective opinion of a user.

2.8
Warranty
Advertised vs Delivered
Diversity of Products or Services
Billing Practices
Turnaround Time
Delivery Service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Additional Fees
Customer service
Privacy and Data Security
Price Affordability
Product or Service Quality
PRODUCT OR SERVICE Audible Membership
Reason of Review / Monetary Loss Not as described / $15
Preferred solution Price reduction

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