Audible - ALL 530 books in Library removed in retaliation for neg review of Chat service

8 of 58 Audible reviews

Usually returning an Audible book is easy and is part of their promised service. A couple of nights ago, returning a book by Chat had some hoops to jump through, kind of a "power-trip" was going on. The next day, when I got the email for feedback, instead of giving the usual "10" reviews, I gave lower and explained why.

This morning, I should have had a full library and 3 credits. The credits were gone, and the Library was empty.

Also, the heading said I had only purchased 1 book in 2016, and there have been many books purchased in 2016, and earlier.

I called and asked if there was a website glitch. No. So, I mentioned the negative Chat/Refund/Review experience - the Customer Service rep I spoke to restored the books - all out of order - and all dated as Purchased today (11/12/16)

Suppose each book is valued at $10. $10 x 530 = $5,300 of books that were deleted/stolen from me.

I've been told they will restore the order of the books and the purchase date and will follow up with an email to confirm.

The 3 credits were restored too.

It shouldn't be so easy for anyone to take thousands of dollars worth of anything from someone. I didn't get the impression the young people who were taking my call this morning grasped the seriousness of this theft.

I am making a record of this in case it happens to anyone else. Over $5,300 in audio books is a lot of money spent only to be so easily stolen away by a disgruntled customer service rep.

This review is a subjective opinion of a user.
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More Review Details

Privacy and Data Security
Diversity of Products or Services
Customer service
Price Affordability
Additional Fees
Exchange, Refund and Cancellation Policy
Billing Practices
Product or Service Quality
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Turnaround Time

  • What I liked
    • Restored the library removed
  • What I disliked
    • Too easy to remove over five thousand dollar audio library

Reason of review:
Poor customer service
Product or service
Review category
Auctions and Internet Stores
review #953667
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8 of 58 Audible reviews
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