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athenahealth Phone Numbers and Emails

Toll-Free Number:

  • (800) 981-5084
Call customer service
Send Message

Legal:

  • (888) 807-2076
    Privacy Inquiries
  • (617) 402-1000
    Privacy Inquiries

athenahealth Emails:

Investors/ Franchising
Legal
Privacy Inquiries
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How to Contact Athenahealth?

Most Popular Number:

(800) 981-5084
Total calls: 40 Issue resolved: 1 Last call: Jan 14, 2025
author avatar
PissedConsumer Reporter

The Athenahealth phone number is 1-800-981-5084, designated for addressing Athenahealth customer service issues. This Athena support number is open around the clock and offers diverse services to cater to your needs. Whether you need clarifications about Athenahealth's solutions, assistance with billing inquiries, or technical support, the Athenahealth customer service team is available to provide timely and efficient help. Their customer-centric approach ensures accurate information, personalized guidance, and solutions tailored to your requirements.

You can contact the Athenahealth customer service team through the app named athenaPatient. The Athenahealth app offers a convenient and personalized way to get in touch with your care team at any time for your convenience. Once you've logged in, you can access your care provider's contact details to either call them or message them your questions or concerns. To do so, click on the message. To benefit most from the app, you must sign up using your email address and set up a password. Once you set it up, you can activate the face recognition and fingerprint login features for quicker access. The app provides a platform for effective communication to direct message your care provider and review your health records. You can also schedule your appointments any time you want

The primary corporate office of Athenahealth is at 311 Arsenal Street in Watertown, MA 02472. This Athenahealth address is the central hub for the company's operations and facilitates efficient management and coordination of various organizational activities. In addition to its headquarters, Athenahealth has strategically established nine other locations across the United States and India. This extensive network of offices enables the company to effectively serve its diverse customer base and collaborate with professionals from various regions. You can send your correspondence with complaints and issues about Athenahealth to the designated Athenahealth address. While sending the mail, ensure you have your details included and explain in detail your problems - this will allow the Athenahealth customer service team to understand your issues better and provide you with possible solutions.

athenahealth Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call athenahealth is 8009815084. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday.

  • People call athenahealth mainly because of account, request for information, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

athenahealth Website:

athenahealth Help Center:

Corporate Office Address:

athenaealth, Inc.
311 Arsenal Street
Watertown, Massachusetts 02472
United States

athenahealth Rating Based on 2 Reviews

Rating details

3.0
more details
Style and Design
Value for money
Price Affordability
Billing Practices

Rating stats

Rating trend

Summary of athenahealth Customer Service Calls

39 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call athenahealth?

Account Question:

  • “Can't log in to do notes”
  • “Cant log in patient portal”
  • “Logging in problems”

Request for Information Question:

  • “I want to know if pepto bismal will affect the results of a stool PCR test for E. coli?”
  • “I have filed a grievance with my primary care provider, it seems they do not know how to order prescriptions. They do not understand the relevance of nut. Getting my prescriptions as well as other issues”
  • “Had question! Still no answer!!!!!”

Payments and Charges Question:

  • “Billing”

Return/ Replace Question:

  • “Change my address”

Cards Question:

  • “Card”

Product/ Service Question:

  • “I'm George Brown getting ready to get your insurance card”

Shipping and Delivery Question:

  • “Did not receive my order”

Activation/ Cancellation Question:

  • “Cancel emails”

Other Question:

  • “Trouble with portal”
  • “Need to collect the data for a patient”
  • “Missed a call”

Compare athenahealth Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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