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1.0

I received my two Lion Statues today. Both shattered.

I am very disappointed because I search every At Home Store to find them. The customer service number listed on the website is no longer in service and should be removed because it provides a false sense of reassurance that customer service is important to At Home Store. The store manager where the product was shipped from advised me to share my experience on their site because they just don't have the materials needed to prepare fragile merchandise for shipment. The packaging from the store was barely bubble wrapped and did not cover the statues.

(see photos) The statues did not have anything to keep them from rolling around in the box during transit. Some kind of foam-in-place and cardboard could have essentially provided a protective shell, and prevent damage during transit.

Location: Rochester, New York

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