Asus - Poor After Sales Service

37 of 203 Asus reviews

Have been requesting for pickup service to repair my laptop since 29/4/2013 (the nearest repair center is more than 250km from me) and till now still no reply from Asus. Since I wrote the email, I wrote in 3 additional emails, made 9 complaints via Facebook personal message on their official page and engaged in three live chat sessions (one of the staff even terminated the session when he realized that he cant solve my problem). Unfortunately, they still cant figure out how to collect my laptop from me and just imagine, Im living in one of the biggest city in South East Asia.

This review is a subjective opinion of a user.
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Style and Design
Diversity of Products or Services
Product or Service Quality
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  • What I liked
      No items
  • What I disliked
    • Customer service
    • Laptop was just junk
    • Sustainibility
    • Repair service
    • Repair time

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$700
Product or service
Asus N43Sl Notebook
Review category
Computers
review #741865

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37 of 203 Asus reviews

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