100% full Not resolved

Here is an up date the that very rare O'ring that cannot be found anywhere in Australia, now ASTRAL POOLS head office manager tells me the part has to come from somewhere overseas and I have to wait another month, or I can buy the complete filter part NOW for about $400.00!...which they have in stock...

the O'ring is about $12.00, so I asked if they could take that o'ring part out of the new filter for me so I can get my pool water back in good condition, but they said no it can't be done!! not their policy what ever that means..

so I have to keep putting liquid chlorine in to stop it going green....I will never buy anything from this Australian Company.

Review about: Canterbric Sand Filter D600.

I didn't like: Not at all happy.

Review #901886 is a subjective opinion of a user.

1.0
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Warranty
Staff
Website
Advertised vs Delivered
Price Affordability
Value for money
Diversity of Products or Services
Reason of Review / Monetary Loss Poor customer service / $200
Preferred solution Let the company propose a solution

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