Ashford Phone Numbers and Emails

Toll-Free Number:

  • (866) 274-3673
    US only
  • (646) 205-1500

Ashford Email:

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Ashford Contact Information

Ashford Website:

Ashford Help Center:

Other Info (opening hours):

8am-Midnight ET

8am-3:30pm ET

6pm-Midnight ET

8am-Midnight ET

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Ashford Rating Based on 2 Reviews

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Exchange, Refund and Cancellation Policy
Price Affordability
Delivery Service
Discounts and Special Offers

Rating stats

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Summary of Ashford Customer Service Calls

00:27 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ashford Customer Service?

Return/ Replace Question:

  • “Returns”
  • “Return”

Payments and Charges Question:

  • “Unlawful charge”

Request for Information Question:

  • “Wounds about my order”

Other Question:

  • “Led”
  • “Verify information”


Ashford Return Policy
Website suggest to check the item immediately after The Customer receive it to verify is exactly as The User of company services expected it. The User's item may only be returned if it has not been worn altered or damaged. If for any reason The User are not, simply send The Customer's item back to Ashford in the same condition it was delivered, and Ashford would be happy to provide either a full refund of the purchase price or a store credit toward an exchange. The User's item may only be returned as long as The User of Website have not worn or sized it. All new items may be returned within 30 days of their delivery date. All Certified Pre-Owned items may be returned within 14 days of their delivery date. Please note: Items returned for refund are not eligible for a return label. Return shipping is the sole responsibility of the customer. All returns are contingent upon an inspection by Company's Returns Department.
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Ashford Delivery Policy
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Ashford Warranty
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Ashford Terms of Service
These Terms and Conditions of Use, including any Incorporated Terms (defined below) other provisions or policies incorporated herein by reference (collectively, the "Terms") apply to the web site located at and all associated sites, microsites, mobile device applications or other portals linked or connected to by Luxi Group, LLC (collectively, the "Site"). This Site is the property of Luxi Group, LLC (referred to as "Ashford"). Please read these terms carefully. By accessing and/or using the Site, The User agree to be bound by them. Modification of Terms. Ashford reserves the right, in its sole discretion, to change, modify, add or remove these Terms, or portions of them, at any time. Please check these Terms periodically for changes. The User's continued access and/or use of the Site following the posting of any modifications to these Terms shall constitute The Client's acceptance of and agreement to any new or amended Terms.
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Ashford Privacy Policy
Welcome to the Ashford website, operated by Luxi Group, LLC ("Ashford") and located at (the "Site"). This Privacy Policy addresses Ashford's practices regarding information collected from visitors of the Site and only addresses information collected directly through or from the Site - it does not address or govern any information-gathering, use, or dissemination practices related to information collected from a visitor (sometimes referred to as The Customer) other than directly through or from the Site, such as from telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media. The Site is not intended for children under the age of 18. It does not knowingly collect personal information online from visitors in this age group. Collection of Personal Information from Site Visitors.
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Ashford FAQ
At Ashford, The Company always offer FREE ground shipping in the Ashford with no minimum purchase. If The client would like The Customer's delivery sooner, Ashford also offer overnight and two-day shipping. Website also ship Free to PO Boxes and APO addresses via USPS. Ashford ship most of Ashford's' orders on the same day they are received. On rare occasions, certain events may delay The Customer's order. Also, if The Customer's order contains different shipping and billing addresses, The User of Website may be subject to additional verification. Ashford ship to most international destinations via insured international priority UPS. Please note: Website cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. The Client may want to contact The User's local customs office for an estimate before ordering. Please note that The Company must declare the full value that The Client of Ashford paid for The Client's watch on the shipment.
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Ashford reviews and complaints

Ashford is ranked 116 out of 1043 in Jewelry and Accessories category

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