Contact ASB Bank Customer Service

The ASB Bank New Zealand team will track all comments and complaints and channel them appropriately when you send them via email or phone. Direct all your complaints and feedback to asbsecuritiescompliance@asb.co.nz, and someone will respond during ASB Bank hours. The banking Ombudsman can be found at help@bankomb.org.nz or through the phone number provided on the site. Address any privacy or legal concerns to enquiries@privacyorg.nz and general inquiries to asbsecinfo@asb.co.nz.

Clients can leave comments, complaints, and inquiries via email to be replied to during office hours. ASB Bank opening hours are consistent all year, from 8:00 AM to 8:00 PM, Monday through Friday. The bank opens from 8:30 AM to 5:00 PM on Saturday and Sunday, New Zealand Daylight Time zone. All calls will be answered during ASB Bank hours, and any correspondence will be handled the following working day. You can use the forms on Contact Us or make an ASB Bank login to leave a message to the team.

To use the ASB Bank app, which is available for Android and iOS, you must be a customer signed up for FastNet Classic internet banking. After downloading the app, sign up using your FastNet Classic username and password, which you will use later to log in and conduct the range of activities allowed. You can customize it to suit your requirements and use it to make inquiries, check your account status, and even contact support from various ASB Bank locations.