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Contact Artsy Customer Service

How to Reach a Person at Artsy

Verified Contact Information

Customer Service Number:

  • 1-646-291-2683
Call Now
Send Message

Complaints/ Feedback:

comments@artsy.net

Customer Service:

specialist@artsy.net
Advisory Team
pitches@artsy.net
For Pitches and Story Ideas
inquiries@artsy.net
For Questions About Buying Artworks Through Galleries on Artsy
images@artsy.net
For Questions About Images Published on the Site
podcast@artsy.net
Podcast

General Info:

support@artsy.net

Legal:

privacy@artsy.net
Privacy Inquiries
legal@artsy.net

Media:

press@artsy.net
Press Inquiries
order@artsy.net
Orders

Artsy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Artsy Phone Number
1 (646) 291-2683
Average Calls duration
1 minute
Most Popular Artsy Email Address
comments@artsy.net
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
75% phone, 25% email
Common Reasons for Contact
Account, payments and charges
View full overview

How to Contact Artsy?

The Artsy phone number for general inquiries and concerns is +1 (646) 291-2683. You can call this helpline to learn about the company, its services, and policies. You can also contact customer care whenever you have questions about buying art through galleries or bidding on auctions. Issues or questions regarding images published on the site, licensing, image errors, or copyrights can be discussed over the phone as well. The same number can be used to reach the Data Protection Officer on Privacy Policy-related matters. Support agents at this phone line are ready to deal with general feedback, complaints, and suggestions as well.

The Artsy contact email for general questions is support@artsy.net. You can use this address to learn about the company, its services, pricing, and policies. If you have questions about bidding on artworks in auctions through Artsy, send them to specialist@artsy.net. The customer care agents at inquiries@artsy.net will provide information about buying artworks through galleries if you are interested in purchasing an art piece. Issues regarding images published on the site can be discussed via email as well at images@artsy.net. If you wish to share story ideas, send them to pitches@artsy.net. General feedback and comments can be sent to comments@artsy.net. The Artsy email for questions about their podcast is podcast@artsy.net.

The Artsy office address is Art. sy, Inc. d/b/a Artsy, 401 Broadway, 24th Floor, New York, New York 10013, United States. You can use it for general information requests to learn more about the company and its services. Legal inquiries and official documentation can be sent to this office as well. The customer care representatives are also ready to handle your feedback, complaints, and suggestions via mail. The same address can be used to reach the Data Protection Officer with Privacy Policy questions and Data Protection requests. You can also contact the company’s agents at Artsy UK Ltd, Second Floor, Minster House, 42 Mincing Lane, London EC3R 7AE, UK.

The Artsy customer service hours are not specified on the official website. However, you can try calling the support helpline during regular business hours, Monday to Friday from 9 a.m. to 5 p.m. ET, for general info and assistance. Alternatively, you can try sending a direct message to the customer care team on social media if you prefer online communication, and they will usually respond within several working hours. If your inquiry is not urgent, you can send it via email whenever it is convenient for you. The customer relations experts will get in touch with you to discuss the details as soon as they study your request.

To reach the customer service team via the Artsy website, scroll to the bottom of the homepage and select the Contact option from the About Us section on the left. Here, you will find the email links of different company’s experts and departments. You can click the corresponding email link to get in touch with the Artsy support representatives or other teams by sending a direct message and describing your matter. If you prefer communicating via social media, you can click the platform’s icon in the bottom right corner of the main page to follow the company or DM its customer care.

PissedConsumer Club

Contact Information

Artsy Website:

Artsy Help Center:

Corporate Office Address:

Art.sy, Inc. d/b/a Artsy
401 Broadway, 24th Floor
New York, New York 10013
United States

Other Info (opening hours):

Other Locations:

Artsy UK Ltd

Second Floor

Minster House

42 Mincing Lane

London EC3R 7AE, UK


Art.sy Inc GmbH

Weserstraße 175

3 OG Rechts (3rd floor, right side)

12045 Berlin, Germany

More contact details

Why Customers Call Artsy?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 30%
  • Account 20%
  • Shipping and Delivery 10%
  • Refund 10%
  • Payments and Charges 10%
  • Product/ Service 10%
  • Request for Information 10%

Customer Inquiries & Issues

30%
  • "Have art to sell."
  • "Registration is still pending and auction is NOW!!"
  • "See if print availability"

Account

20%
  • "I need to finalize our account. Could you please give me a call?"
  • "not getting auth code"

Shipping and Delivery

10%
  • "Proof of delivery"

Refund

10%
  • "I want my money back"

Payments and Charges

10%
  • "get bill of sale"

Product/ Service

10%
  • "I purchased Damien Hirst loyalty and fulfilled all verification requirements they know where to send the print but haven't given a date."

Request for Information

10%
  • "Check on artwork"

Compare Artsy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

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