ArtsCow Phone Numbers and Emails

Toll-Free Number:

  • (877) 392-2666
    Toll free
  • (877) 392-2666
    Toll free
  • +8 523 998 4097
    Local / International
  • +8 522 772 7500

ArtsCow Email:

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ArtsCow Contact Information

ArtsCow Website:

ArtsCow Online Chat:

Corporate Office Address:

Unit 911, New City Centre 2 Lei Yue Mun Road
Kwun Tong, Hong Kong
Hong Kong

Other Info (opening hours):

Monday-Friday 9:00 am – 6:00 pm

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ArtsCow Rating Based on 3 Reviews

Rating details

2.4
more details
Customer service
Website
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of ArtsCow Customer Service Calls

8 TOTAL
CALLS
01:14 AVG CALL
DURATION
33% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ArtsCow Customer Service?

Shipping and Delivery Question:

  • “My order has not been shipped”
  • “Tracking order”
  • “Tracking package”

Refund Question:

  • “My refund”

About

ArtsCow Return Policy
ArtsCow customizes every product for ArtsCow's' customer on a personal basis. Such customization allows The Company to offer better products as well as ample unique design templates to customers. For that reason, ArtsCow will not accept returns or exchanges of product due to customers' desire to change the size, style, color, art or design of the product that they ordered. Return is also unaccepted if the product has been washed or worn. ArtsCow's' responsibility is to duplicate designs, to the best of Company's ability, which are submitted even though the image given is low resolution or may be defective in some way. ArtsCow do not accept request to alter the design that is submitted with the order. ArtsCow provides precise measurement at the corresponding product description page and therefore is not responsible for incorrect size ordering.
To read more: https://www.artscow.com/return-items.aspx
ArtsCow Delivery Policy
To read more: https://www.artscow.com/shipping-2016.html
ArtsCow Privacy Policy
ArtsCow.com values the members of Company's website. The Client's privacy and trust are important to ArtsCow Website know that The User of Website may be concerned about the personality identifiable information that ArtsCow collect when The Customer use ArtsCow's' website and the services provided by Company's website. The purpose of this Privacy Policy is to describe the information that ArtsCow collect from The User of Website how Website collect the information, and how www.artscow.com will handle with it after The Company collect it. ArtsCow.com's goal is to protect The Client's personal information no matter where that information is collected, transferred, or retained. By using the ArtsCow.com website The Client are accepting the practices described in this Privacy Policy. Personal information Website collected is used primarily for ArtsCow's' own internal purposes, such as providing, maintaining, serving and enhancing the service and website of ArtsCow.com, fulfilling the request for information, producing the products, and shipping the products ordered, and providing the customer services to The Client
To read more: https://www.artscow.com/privacy-policy.aspx
ArtsCow FAQ
The Client of ArtsCow may also upload photos inside the product designer page. Please note that product previews simulate the actual product to give The User of company services a better overall impression of The Customer's designs. They are for reference only and the actual products may vary from preview. The User are required to install Microsoft Silverlight to give access to product designer. Please make sure The User's computer is compatible for Silverlight application. The Customer may retrieve the photo files The Client stored in ArtsCow. Go into Company's Album" and select the folder which The Client want to download the photos from. Within, The Client of ArtsCow will find The User's outstanding credit balance. Please note that each file requires 1 credit for download. The original photos will be downloaded to The User's hard drive. The Client may choose between basic upload and quick upload. The Company have 5 regular working days Monday to Friday.
To read more: https://www.artscow.com/faq.aspx
Top ArtsCow Products

Photo Book

ArtsCow Pros and Cons

Pros: Had many options to design your own custome made products

Cons: Very bad communication skills, Lie about shipping

Summary

ArtsCow is an online e-commerce platform that specializes in personalized photo products. It was launched in 2003. The company headquarters in based in Hong Kong, China. ArtsCow offers a broad range of customizable photo products. They include the following: Photo Prints, Photo Books, Canvases, Mouse Pads, Calendars, and Apparel. Available payment options are Visa, MasterCard, American Express, and PayPal. ArtsCow does not accept returns or exchanges of products because of custom made nature of all orders. The company ships their merchandize worldwide via Regular Airmail, Registered Airmail, and FedEx carriers. Any order can be cancelled before it is manufactured and shipped. Customer support is provided by phone and by e-mail.

ArtsCow reviews and complaints

ArtsCow is ranked 101 out of 1296 in Professional Services category

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