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Purewater Pools in Nepean Ontario sold us a Sundance tub 10 years ago.Sales and service was awesome.

We "upgraded" as the Sundance was pretty worn out and this tub is garbage. Poor customer service, even worse initial quality, waterfall bezel fell off, water leaks in multiple areas of the waterfall, pumps pulsate intermittently, condensation is getting inside the equipment bay, and we are getting nothing but excuses, theyu even damaged the cover when they "serviced it" but claim even the damage they did is normal (stretched the pull handle severely).

We've caught them lying to us twice now, and we've had the tub for a month!Bet Artesian doesn't give a *** either

Review about: Grand Cayman Elite.

I didn't like: Lemon i bought always breaking down.

Review #897697 is a subjective opinion of a user.

2.0
Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Diversity of Products or Services
Advertised vs Delivered
Staff
Warranty
Website
Value for money
Price Affordability
Reason of Review / Monetary Loss Bad quality / $14000
Preferred solution Let the company propose a solution

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