2 comments
Not resolved

Update by user 1 day ago

still no response from art van furniture on elston ave in chicago.mI will be contacting the BBB & some very powerful politicians I know 7 lawyers in Chicago if they don't want to resolve this.

Original review posted by user Apr 15

I called Friday night 4/14/17 & spoke to a male manager at the Elston store in Chicago about a price match guarantee.My price was based on when the product was $1499.There was a discount going on but the price & other incentives had really changed for the better.

He hung up on me as I tried to renegotiate a better price since the the Company had a better sale going on. This no way to treat a customer that just spent $2000 on sofa's. The manager was very unprofessional in talking to me & then hanging up, I also made a sale for one of reps when I was in the store to speak to my sales person but he called in sick. There was salesman who was showing the exact same couches I had purchased & I asked the sale rep if I could politely interrupt and told the family that my family just purchased the same sofas & pitched the great features.

The salesman ended up getting the sale due to my comments & opinion. The sales rep told me if I worked for them I would be very successful as I know how to deal with people. I am very disappointed in managers handling of my situation. You will not get reat customers if the employees treat the customer's this way.

I won't be getting delivery on my sofa's until June.Sincerely Mark Sugai

Review about: Powerrecining Sofa.

I didn't like: Customer service, Response of customer service.

Review #1034831 is a subjective opinion of a user.

1.7
Exchange, Refund and Cancellation Policy
Delivery Service
Customer service
Advertised vs Delivered
Website
Product or Service Quality
Price Affordability
Style and Design
Warranty
Staff
Reliability
Diversity of Products or Services
Value for money
PRODUCT OR SERVICE Art Van Furniture Manager
Reason of Review / Monetary Loss Poor customer service / $300
Preferred solution Price reduction

Had an Experience with Art Van Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Letitgo
#1316392
Lmao....Art Van is not like eBay dummy. You can't just go in and make a bid on something and expect them to coddle to you because "you helped make a sale". Pretty much the dumbest thing I've read all day!!
Anonymous
Chicago, Illinois, United States #1316384
Watch out if you decide to buy from ART VAN FURNITURE. They have very poor customer service especially the male managers at the Elston ave.store in Chicago. They treat you very poorly once you have made your purchase b/c now they got your money

You May Also Like

"Terrible horrible warranty service, the tech insulted our intelligence when he concluded its leather color fading (after 6 months of purchase), we requested second look and he would not change..." Read more
"I bought a leather sofa for $1200.00 (1st mistake) from Art Van. I noticed after 2-3 months that the back of the sofa was wearing off. I treated it with..." Read more
"So disappointed in Art Van Furniture right now! Ordered new dining room set and it took several weeks on back order to get. I was so excited to put it..." Read more
"The recent experience my family and I had with Art Van would probably be one of the worst customer service encounters I have had yet to date. We went..." Read more
"Sometime back I went to see urologists in Panorama City for my varicocele vein problem named the doctors name was Dr Rude Arrogance and was treated rudely by him. I..." Read more
"Hi.. Guys This is Pinky Panday. I got my house shift by Agarwal Packers and Movers. And These guys have done it very carefully and safely. And They have done..." Read more
"Don't waste your money ! I ordered a jacket and had to return it due to a fault. I received a replacement but this was about 4 sizes too big,..." Read more
"I can’t believe I was just ripped off of $49.95 from Fake High Priestess Kathie. The item arrived on time put the door on was broken on 7 Chakra Wooden..." Read more