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3.0

I purchased a 3k worth of furniture and was told at the time of payment that I would be able to return/exchange within 7 days of goods receipt without any questions and was not told about 15% restocking fee and then a redelivery fee. I figured that the sofa and the loveseat purchased were too big for my living space and I accept that I made a mistake on finding the right size.

I decided to exchange the 3 seater with a 1 seater and keep the love seat. Since I assumed that there's a 7 day timeline...I called the rep and was told about this restocking fee and all that. Mentioned I was not told during the time of payment and I got a response saying you should have checked your receipt. The receipt is 1 page where it gives the numbers/taxes etc indicating page 1 of 1.

Their policies are on the back of it. Is it not the responsibility of the store to mention about the fees and all that rather than just taking advantage of the Cx who's giving you business? I asked for the Store Manager and she maintained that her rep is awesome and she would never do any wrong (I did state her that she's a nice and didn't mean to blame anyone). I stated that I am from a diff.

country and that she may find it difficult to understand what I am trying to convey and apologized if she's feeling that way. She's plain rude after the 1st attempt mentioning that her sister had to pay the restocking fee as well and didn't bother to handle the customer the right away...plain and simple. She just tried to put me down in diff. ways and it's plain rude on her part for being a sales person (where's your motto of customer satisfaction?).

I told her that I wanted to return everything I purchased and she just didn't bother which seems to be the case with certain set of sales folks....I feel that I was disrespected and dodged over 3k. And now I have to pay some $550 for their restocking/redelivery for having it sit in my living room for 1 day. Very Very Disappointed and I will NOT do business with Artvan EVER again. Please don't take advantage of people's naivety/cultural differences/unassumingness for your monetary benefit.

2nd DISGUSTING Experience in 8yrs here in US. The other one being a car guy who didn't get my business either.

Reason of review: Order processing issue.

Monetary Loss: $600.

Preferred solution: Full Refund or an Exchange of the already purchased Sofa to a 1 Seater with NO Restocking and Redelivery fees since I was not informed when doing the payment and it has only been 1 days since the goods was delivered..

Art Van Furniture Cons: Bad service and, Being ripped off.

Location: Charter Township Of Clinton, Michigan

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